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    A happy hospital call center operator at work.
    April 15, 2025

    Why Hospital Call Center Agents Experience High Stress and How to Mitigate Stressors

    Call center agents working for hospitals and healthcare organizations often experience significant stress due to the nature of their work. Stress is amplified by the life-and-death situations inherent in healthcare. High stress levels and burnout among call center agents in healthcare can lead to increased absenteeism, higher turnover rates, decreased
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    Building a Greener Future with Amtelco
    Blog
    April 8, 2025 | Amtelco News

    Amtelco’s Eco-Friendly Initiatives

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    An AI chatbot introduces itself on a laptop.
    Blog
    April 1, 2025 | Artificial Intelligence (AI), Intelligent Virtual Agent

    What is the Difference Between an AI Chatbot and an Intelligent Virtual Agent?

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    Easily search for undelivered messages and specials using Amtelco's Message Survey
    Blog
    March 28, 2025 | Contact Center Software, Feature Focus

    The Advantages of Conducting Routine Message Surveys

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    Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award
    Blog
    March 24, 2025 | Amtelco News

    Wisconsin State Journal Names Amtelco as a Top Workplace

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    A blurred photo of people attending a conference.
    Blog
    March 18, 2025 | Amtelco News

    Join Amtelco at These Upcoming Conferences

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    Call Center Automation Tools That Are Revolutionizing The Industry
    Blog
    March 11, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent, Operator Consoles, Reporting and Analytics, Scripting

    Call Center Automation Tools That Are Revolutionizing The Industry

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    Kevin Beale, Amtelco's VP of Software and R&D helps to answer, "What is an Intelligent Virtual Agent?"
    Blog
    March 7, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent

    What is an Intelligent Virtual Agent?

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    Joe Curtin shares his thoughts after ViVE25.
    Blog
    March 4, 2025 | Amtelco News

    Joe Curtin’s Thoughts After the ViVE25 Show

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    Find out how Contracted Services can help you start using new features faster.
    Blog
    February 28, 2025 | Contact Center, Feature Focus, Healthcare

    The Assistance You Can Count On

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    Blog
    February 27, 2025 | Secure Messaging App

    Protected Dialing: How to Protect Staff Phone Numbers from Exposure

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    A patient and nurse communicate with each other in a healthcare setting.
    Blog
    February 25, 2025 | Artificial Intelligence (AI), Contact Center Software, Healthcare

    eBook: A Guidebook for Improved Communication in Healthcare

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    Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition.
    Blog
    February 18, 2025 | Amtelco News, Artificial Intelligence (AI), Automated Voice Services

    Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent

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    A photo of Nancy Beale
    Blog
    February 10, 2025 | Healthcare

    Tech and the Nursing Shortage – An Interview with Nancy Beale

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    Remote Work is Reshaping the Future of Call Centers
    Blog
    February 4, 2025 | Cloud Contact Center, Operator Consoles

    How Remote Work Will Shape the Future of Call Centers

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    See what customers are saying about Active Insights.
    Blog
    January 31, 2025 | Feature Focus, Reporting and Analytics

    Active Insights: What Our Customers Are Saying

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