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Case Studies

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    • Featured Article
    A medical team joins hands in a show of collaboration and process standardization.
    January 8, 2025

    St. Luke’s Hospital: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients

    Learn how St. Luke's standardized communication processes and code procedures after a hospital acquisition without disrupting patient care or overwhelming staff.
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    A woman works in a server room.
    Case Studies
    May 28, 2024 | Cloud Contact Center

    Piedmont Healthcare: Averting Downtime with a Hosted Contact Center Solution

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    A patient lays in a hospital bed.
    Case Studies
    February 29, 2024 | On-Call Scheduling

    Valley Health | Winchester Medical Center: Integrating On-Call Scheduling Software to Improve Patient Care by Monitoring Pain Pathways

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    Operators in a contact center.
    Case Studies
    December 5, 2023 | Emergency Notifications, On-Call Scheduling

    Providence Swedish: Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms

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    Case Studies
    July 14, 2023 | Answering Service Software, Secure Messaging App

    Debra’s Medical Telemessaging: Streamlining Message Delivery to Ease Operator Workloads

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    Case Studies
    June 30, 2023 | Contact Center Software, Scripting

    Cleveland Clinic Mercy Hospital: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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    Case Studies
    November 18, 2022 | Healthcare, Scripting

    State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records

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    Case Studies
    March 10, 2022 | Contact Center Software, Directories

    Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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    Case Studies
    January 14, 2022 | Answering Service Software, Secure Messaging App

    Park Ridge Answering Service: Ensuring Clients Receive Critical Messages with History Logs

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    Case Studies
    December 2, 2021 | Cloud Contact Center, Mobile Workforce

    MD Anderson Cancer Center: The Technical Side of Operators Working from Home

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    Case Studies
    March 11, 2021 | Cloud Contact Center, Scripting

    Custom Scripts Help Small Hospital Call Center Manage 850,000 Calls Per Year

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    Case Studies
    October 23, 2020 | Emergency Notifications, Secure Messaging App

    Jackson-Madison County General Hospital: Utilizing Secure Messaging for Efficient HIPAA-Compliant Communications

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    Case Studies
    May 7, 2020 | Answering Service Software, Secure Messaging App

    Answer Kansas City: Generating Additional Revenue While Offering Better Service

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    Case Studies
    February 7, 2020 | Cloud Contact Center, Contact Center Software

    Remote Operators Save Space and Provide High-Quality Service

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