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Case Studies
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February 7, 2025
Customized Communication Software for Patient Transfer Centers
Both hospital call centers and patient transfer centers are critical components of healthcare service, but each serves different purposes. The patient transfer center handles various requests for hospital admission and is solely responsible for coordinating the placement and logistical processes for patient movement between different healthcare facilities.
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January 8, 2025 | Contact Center Software, Directories, Healthcare
St. Luke’s Hospital: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients
Read MoreMay 28, 2024 | Cloud Contact Center
Piedmont Healthcare: Averting Downtime with a Hosted Contact Center Solution
Read MoreFebruary 29, 2024 | On-Call Scheduling
Valley Health | Winchester Medical Center: Integrating On-Call Scheduling Software to Improve Patient Care by Monitoring Pain Pathways
Read MoreDecember 5, 2023 | Emergency Notifications, On-Call Scheduling
Providence Swedish: Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms
Read MoreJuly 14, 2023 | Answering Service Software, Secure Messaging App
Debra’s Medical Telemessaging: Streamlining Message Delivery to Ease Operator Workloads
Read MoreJune 30, 2023 | Contact Center Software, Scripting
Cleveland Clinic Mercy Hospital: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators
Read MoreNovember 18, 2022 | Healthcare, Scripting
State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records
Read MoreMarch 10, 2022 | Contact Center Software, Directories
Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors
Read MoreJanuary 14, 2022 | Answering Service Software, Secure Messaging App
Park Ridge Answering Service: Ensuring Clients Receive Critical Messages with History Logs
Read MoreDecember 2, 2021 | Cloud Contact Center, Mobile Workforce
MD Anderson Cancer Center: The Technical Side of Operators Working from Home
Read MoreMarch 11, 2021 | Cloud Contact Center, Scripting
Custom Scripts Help Small Hospital Call Center Manage 850,000 Calls Per Year
Read MoreOctober 23, 2020 | Emergency Notifications, Secure Messaging App