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    • Featured Article
    A patient has a telehealth visit with his doctor.
    November 13, 2024

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

    Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.
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    All Articles
    A group of contact center operators celebrate their leaderboard rank.
    White Papers
    October 23, 2024 | Contact Center, Contact Center Software

    Gamification in the Contact Center

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    Contact center operator for a healthcare organization uses her work phone.
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    September 18, 2024 | Contact Center, Healthcare

    What Healthcare Leaders Should Know About Contact Centers

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    Hospital Call Centers
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    August 6, 2024 | Contact Center, Healthcare

    The Role of Hospital Call Centers

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    July 12, 2024 | Contact Center Software

    Are You Ready for AI and LLMs in Your Contact Center?

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    Integration Engines Improve Interoperability
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    June 19, 2024 | Answering Service Software, Contact Center Software

    Integration Engines Improve Interoperability

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    June 12, 2024 | Healthcare, Secure Messaging App

    Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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    A hospital patient speaks on the phone while recovering in his room.
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    May 29, 2024 | Contact Center Software, Healthcare

    What is Amtelco’s “Patient Follow Me” Feature?

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    Nurse operator works from home and helps with remote patient monitoring.
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    May 22, 2024 | Cloud Contact Center, Contact Center

    Using Contact Centers for Remote Patient Monitoring

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    A nurse with a tablet speaks to a patient.
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    May 15, 2024 | Healthcare

    How Technology Can Help During Nurse Shortages

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    A stressed nurse takes a break.
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    May 1, 2024 | Contact Center Software, Emergency Notifications

    Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

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    A medical call center agent works from home.
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    April 24, 2024 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    Integrated Software Supports Patient Advocate Nurses
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    April 2, 2024 | Contact Center Software, Healthcare

    Integrated Software Supports Patient Advocate Nurses

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    The Call Center’s Role in Behavior Counseling
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    March 20, 2024 | Contact Center, Healthcare

    The Call Center’s Role in Behavior Counseling

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    Choosing a Hosted Service Provider
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    March 13, 2024 | Cloud Contact Center, Disaster Recovery

    Choosing a Hosted Service Provider

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    March 6, 2024 | Automated Voice Services, Healthcare

    Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications

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