Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.

An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.

Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.

Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.

On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.

Our seamless on-call scheduling is built right into the contact center software your operators already use.

Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.

Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.

Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.

Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.

Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.

Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.

Quantify and interpret call analytics to improve workflows and provide a better caller experience.

Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.

Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.