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Products
Whether you need an all-in-one telecommunications system or a few elements to integrate with your existing tech, we’ve got you covered.
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Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
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Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
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Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
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Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
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Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
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On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
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Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
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Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
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Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
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Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
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Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
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Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
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Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
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Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
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Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
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