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    • Featured Article
    February 4, 2025

    How Remote Work Will Shape the Future of Call Centers

    In the years preceding the COVID-19 pandemic, remote work was scarce. These recent years post-pandemic have seen a dramatic increase and then a slight decrease in remote work as working in offices has stabilized. Some people are just now heading back to the office, while some have never stopped working
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    Blog
    August 6, 2024 | Amtelco News

    Amtelco Healthcare Seminar

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    Blog
    July 30, 2024 | Amtelco News, Healthcare, Secure Messaging App

    Upcoming Changes of miSecureMessages to Amtelco Secure Messages

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    Active Insights uses the power of artificial intelligence to provide detailed call analytics.
    Blog
    July 26, 2024 | Artificial Intelligence (AI), Feature Focus, Reporting and Analytics

    The Advantages of Using Artificial Intelligence for Analytics

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    Nurses talk during a patient handoff.
    Blog
    July 23, 2024 | Mobile Workforce, Secure Messaging App

    Supporting Patient Handoff Procedures with Communication Apps

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    Consolidate sensitive information into one secure app to deliver faster genetic testing results!
    Blog
    July 17, 2024 | Healthcare, Secure Messaging App

    Consolidate sensitive information into one secure app to deliver faster genetic testing results!

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    Photo of Guest Blogger, Nick Evans.
    Blog
    July 16, 2024 | Contact Center Software, Operator Consoles, Scripting

    Why Hospital Call Centre Operators Should Be Considered Frontline Workers

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    A trained agent in a hospital contact center handles a speaks to a patient caller.
    Blog
    July 12, 2024 | Healthcare, Operator Consoles

    Send Callers to the Most Qualified Agent Using ACD Skill Groups

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    A group of medical professionals view a secure message on a tablet.
    Blog
    July 9, 2024 | Mobile Workforce, Secure Messaging App

    Better Communication in Healthcare for Improved Patient Outcomes

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    Violence and Threats Against Healthcare Providers. Addressing Healthcare Violence with Secure Messaging.
    Blog
    July 3, 2024 | Healthcare, Secure Messaging App

    Violence and Threats Against Healthcare Providers. Addressing Healthcare Violence with Secure Messaging.

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    Room full of people attending a conference.
    Blog
    July 2, 2024 | Amtelco News

    Join Us at These Upcoming Events

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    A doctor with a cell phone uses Amtelco's Smart Paging.
    Blog
    June 28, 2024 | Feature Focus, Healthcare, Hospital Messaging System

    Seamlessly Connect Physicians and Staff Using Amtelco’s Smart Paging

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    Healthcare collaboration
    Blog
    June 25, 2024 | Secure Messaging App

    Transforming Patient Care: Integration and Collaboration Through Secure Messaging

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    Smiling female call center agent
    Blog
    June 18, 2024 | Contact Center Software, Scripting

    7 Benefits of Call Center Agent Scripting Software

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    A row of phones and computer monitors in an emergency call center.
    Blog
    June 14, 2024 | Automated Voice Services, Directories

    Improve Response Times by Automating the Dispatch Process

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    Reducing Misdiagnoses Using miSecureMessages
    Blog
    June 11, 2024 | Healthcare, Secure Messaging App

    Reducing Misdiagnoses Using Amtelco Secure Messages

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