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    • Featured Article
    October 30, 2024

    AI Is Not Scary!

    With Artificial Intelligence (AI) expanding into every portion of our modern world, there is a fear associated with this change. The fear is that AI will replace the human component in nearly every aspect of our lives. Each industry may be affected differently, but what about call and contact centers?
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    All Articles
    A doctor receives a call using Park Orbit.
    Blog
    April 12, 2024 | Contact Center Software, Healthcare

    Connect Callers Quickly with Healthcare Personnel Using Park Orbit

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    Effectively Transfer Responsibilities Across Healthcare Departments Using miSecureMessages
    Blog
    April 11, 2024 | Healthcare, Secure Messaging App

    Effectively Transfer Responsibilities Across Healthcare Departments Using Secure Messaging

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    The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide
    Blog
    April 9, 2024 | Contact Center, Reporting and Analytics

    The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

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    Person holding their ear to focus on listening to the sound on the left side. On the right side a team that's linked together.
    Blog
    April 3, 2024 | Healthcare, Secure Messaging App

    Knowing How To Practice Active Listening Can Improve Patient Relationships!

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    Call center security, lock, router, WiFi
    Blog
    April 2, 2024 | Contact Center, Contact Center Software

    Is Your Call Center Secure?

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    A woman with a mobile phone waits on hold while listening to hold music.
    Blog
    March 29, 2024 | Contact Center Software, Operator Consoles

    The Advantages of Using Music On Hold for Waiting Callers

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    Blog
    March 27, 2024 | Amtelco News

    Amtelco Wins Top Workplaces 2024 Award

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    Web-based Enterprise On-Call Scheduling
    Blog
    March 26, 2024 | On-Call Scheduling

    Web-based Enterprise On-Call Scheduling Vs. a Siloed, Paper Approach

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    Blog
    March 19, 2024 | Emergency Notifications, Operator Consoles

    Best Practices for Designing Effective Automated Notification Workflows

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    A doctor on her mobile phone uses OnCall Connect.
    Blog
    March 15, 2024 | Contact Center Software, Healthcare

    A Faster Way to Reach On-Call Personnel

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    Increasing Patient Safety With Effective Healthcare Teamwork
    Blog
    March 12, 2024 | Healthcare, Secure Messaging App

    Increasing Patient Safety With Effective Healthcare Teamwork

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    Avoid Data Breach By Investing In A Secure Messaging App To Protect Patient Health Information
    Blog
    March 7, 2024 | Healthcare, Secure Messaging App

    Avoid Data Breach By Investing In A Secure Messaging App To Protect Patient Health Information

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    A contact center supervisor assesses the performance of her agents.
    Blog
    March 5, 2024 | Contact Center

    The Importance of Agent Assessment in a Contact Center

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    Group of sticky notes with the word "Feedback" written on one of them.
    Blog
    March 1, 2024 | Amtelco News

    The Innovation Machine: Listening to Customer Needs

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    How CCaaS Enables Omnichannel Customer Support for Improved Engagement
    Blog
    February 27, 2024 | Answering Service Software, Contact Center

    How CCaaS Enables Omnichannel Customer Support for Improved Engagement

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