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    • Featured Article
    A group of contact center operators celebrate their leaderboard rank.
    October 23, 2024

    Gamification in the Contact Center

    Gamifying call center analytics not only makes it more pleasant for managers to monitor operator performance, but it can also result in agents getting a boost of morale from the camaraderie that is fostered through friendly competition and receiving performance feedback in a fun way.
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    All Articles
    Dictionary definition of the word "upgrade."
    White Papers
    February 28, 2024 | Contact Center Software

    Determining the Right Time to Upgrade Your Communication System

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    A lab tech works with a sample.
    White Papers
    February 21, 2024 | Healthcare, Secure Messaging App

    Improving Response to Critical Laboratory Results with Secure Messaging

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    Hospital staff transfer a patient to another room.
    White Papers
    February 7, 2024 | Contact Center Software, Healthcare

    How Effective Call Center Software Improves Patient Transfer Center Workflows

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    Combating Alarm Fatigue
    White Papers
    January 16, 2024 | Emergency Notifications, Secure Messaging App

    Combating Alarm Fatigue

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    White Papers
    August 8, 2023 | Contact Center Software, Healthcare

    How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

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    Call center manager in a call center.
    White Papers
    March 2, 2023 | Contact Center Software

    Better Call Management with Advanced Contact Center Software

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    Woman coding MergeComm for inbound and outbound actions.
    White Papers
    February 23, 2023 | Contact Center Software

    How Does MergeComm Work?

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    A telephone triage nurse works at a medical answering service.
    White Papers
    February 16, 2023 | Answering Service Software, Healthcare

    Medical Answering Services and Telephone Triage

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    An operator in a call center talks to a hospital patient.
    White Papers
    March 15, 2022 | Contact Center Software, Healthcare

    How Call Center Technology Helps Hospitals, Staff, and Patients

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    White Papers
    March 1, 2022 | Cloud Contact Center, Contact Center Software

    How Telehealth Employers Can Ensure Effective Communication with Remote Staff

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    A hospital call center operator works from home.
    White Papers
    February 3, 2022 | Cloud Contact Center, Contact Center Software

    Playing It Safe with Web-based Communications

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    An operator who is a new hire asks a question about the call center software.
    White Papers
    October 26, 2021 | Contact Center Software, Healthcare

    Reduce Errors and Improve Patient Ratings with a User-Friendly Communication System

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    White Papers
    July 27, 2021 | Healthcare, Hospital Messaging System

    What is Smart Paging?

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    White Papers
    July 20, 2021 | Healthcare, Secure Messaging App

    The Importance of Secure Messaging in a Remote World

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    White Papers
    July 13, 2021 | Healthcare, Secure Messaging App

    The Cost of Not Investing in Communication Security

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