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    A patient has a telehealth visit with her doctor.
    November 13, 2024

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

    Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.
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    March 6, 2024 | Automated Voice Services, Healthcare

    Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications

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    Dictionary definition of the word "upgrade."
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    February 28, 2024 | Contact Center Software

    Determining the Right Time to Upgrade Your Communication System

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    A lab tech works with a sample.
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    February 21, 2024 | Healthcare, Secure Messaging App

    Improving Response to Critical Laboratory Results with Secure Messaging

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    Hospital staff transfer a patient to another room.
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    February 7, 2024 | Contact Center Software, Healthcare

    How Effective Call Center Software Improves Patient Transfer Center Workflows

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    Combating Alarm Fatigue
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    January 16, 2024 | Emergency Notifications, Secure Messaging App

    Combating Alarm Fatigue

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    August 8, 2023 | Contact Center Software, Healthcare

    How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

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    Call center manager in a call center.
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    March 2, 2023 | Contact Center Software

    Better Call Management with Advanced Contact Center Software

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    Woman coding MergeComm for inbound and outbound actions.
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    February 23, 2023 | Contact Center Software

    How Does MergeComm Work?

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    An operator in a call center talks to a hospital patient.
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    March 15, 2022 | Contact Center Software, Healthcare

    How Call Center Technology Helps Hospitals, Staff, and Patients

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    March 1, 2022 | Cloud Contact Center, Contact Center Software

    How Telehealth Employers Can Ensure Effective Communication with Remote Staff

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    A hospital call center operator works from home.
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    February 3, 2022 | Cloud Contact Center, Contact Center Software

    Playing It Safe with Web-based Communications

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    An operator who is a new hire asks a question about the call center software.
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    October 26, 2021 | Contact Center Software, Healthcare

    Reduce Errors and Improve Patient Ratings with a User-Friendly Communication System

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    July 27, 2021 | Healthcare, Hospital Messaging System

    What is Smart Paging?

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    July 20, 2021 | Healthcare, Secure Messaging App

    The Importance of Secure Messaging in a Remote World

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    July 13, 2021 | Healthcare, Secure Messaging App

    The Cost of Not Investing in Communication Security

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