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    • Featured Article
    A patient has a telehealth visit with her doctor.
    November 13, 2024

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

    Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.
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    Medical professional holding a sign that reads, "BURNOUT."
    White Papers
    July 6, 2021 | Emergency Notifications, Secure Messaging App

    Reducing Burnout With Mobile Communication

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    An operator works from home while answering COVID-19 questions.
    White Papers
    February 2, 2021 | Contact Center Software, Operator Consoles

    How Hospital Contact Centers Support Emergency Departments During COVID-19

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    Remote Health Monitoring
    White Papers
    December 7, 2020 | Contact Center, Healthcare

    Remote Health Monitoring and Care Management

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    Web-Enabled Applications
    White Papers
    November 3, 2020 | Cloud Contact Center, Operator Consoles

    Web-Enabled Applications for the Hospital Call Center During COVID-19

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    Secure Messaging for Patient Information
    White Papers
    October 15, 2020 | Healthcare, Secure Messaging App

    Keeping Patient Health Information Safe with Secure Messaging

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    The Evolution Of Healthcare Communication Technology
    White Papers
    September 22, 2020 | Healthcare, Secure Messaging App

    The Evolution Of Healthcare Communication Technology

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    Setting Up Remote Operators
    White Papers
    August 25, 2020 | Cloud Contact Center, Operator Consoles

    Setting Up Remote Operators

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    Hospital Communications Post Discharge
    White Papers
    July 21, 2020 | Contact Center, Healthcare

    Reducing Hospital Readmissions With Simple Post-Discharge Calls

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    Virtual Consolidation of Hospital Call Centers
    White Papers
    June 30, 2020 | Contact Center Software, Healthcare

    Virtually Consolidating Multiple and Multi-State Hospital Call Centers

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    Telehealth Hospital Call Centers
    White Papers
    June 16, 2020 | Answering Service Software, Contact Center Software

    Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

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    Critical Communication Disaster
    White Papers
    May 26, 2020 | Contact Center, Emergency Notifications

    Critical Communications During a Disaster

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    The Benefits of Telehealth
    White Papers
    May 5, 2020 | Contact Center Software, Healthcare

    The Benefits of Telehealth

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    Electronic Medical Records
    White Papers
    January 7, 2020 | Healthcare

    Why Hackers Target Your Electronic Medical Records (EMR) Instead of Your Credit Cards

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    The Internet of Medical Things (IoMT)
    White Papers
    December 10, 2019 | Healthcare

    The Internet of Medical Things (IoMT)

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