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    • Featured Article
    Contact center operator for a healthcare organization uses her work phone.
    September 18, 2024

    What Healthcare Leaders Should Know About Contact Centers

    Healthcare contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.
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    All Articles
    Medical professional holding a sign that reads, "BURNOUT."
    White Papers
    July 6, 2021 | Emergency Notifications, Secure Messaging App

    Reducing Burnout With Mobile Communication

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    An operator works from home while answering COVID-19 questions.
    White Papers
    February 2, 2021 | Contact Center Software, Operator Consoles

    How Hospital Contact Centers Support Emergency Departments During COVID-19

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    Remote Health Monitoring
    White Papers
    December 7, 2020 | Contact Center, Healthcare

    Remote Health Monitoring and Care Management

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    Web-Enabled Applications
    White Papers
    November 3, 2020 | Cloud Contact Center, Operator Consoles

    Web-Enabled Applications for the Hospital Call Center During COVID-19

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    Secure Messaging for Patient Information
    White Papers
    October 15, 2020 | Healthcare, Secure Messaging App

    Keeping Patient Health Information Safe with Secure Messaging

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    The Evolution Of Healthcare Communication Technology
    White Papers
    September 22, 2020 | Healthcare, Secure Messaging App

    The Evolution Of Healthcare Communication Technology

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    Setting Up Remote Operators
    White Papers
    August 25, 2020 | Cloud Contact Center, Operator Consoles

    Setting Up Remote Operators

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    Hospital Communications Post Discharge
    White Papers
    July 21, 2020 | Contact Center, Healthcare

    Reducing Hospital Readmissions With Simple Post-Discharge Calls

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    Virtual Consolidation of Hospital Call Centers
    White Papers
    June 30, 2020 | Contact Center Software, Healthcare

    Virtually Consolidating Multiple and Multi-State Hospital Call Centers

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    Telehealth Hospital Call Centers
    White Papers
    June 16, 2020 | Answering Service Software, Contact Center Software

    Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

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    Critical Communication Disaster
    White Papers
    May 26, 2020 | Contact Center, Emergency Notifications

    Critical Communications During a Disaster

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    The Benefits of Telehealth
    White Papers
    May 5, 2020 | Contact Center Software, Healthcare

    The Benefits of Telehealth

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    Electronic Medical Records
    White Papers
    January 7, 2020 | Healthcare

    Why Hackers Target Your Electronic Medical Records (EMR) Instead of Your Credit Cards

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    The Internet of Medical Things (IoMT)
    White Papers
    December 10, 2019 | Healthcare

    The Internet of Medical Things (IoMT)

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