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    An AI chatbot introduces itself on a laptop.
    April 1, 2025

    What is the Difference Between an AI Chatbot and an Intelligent Virtual Agent?

    Since IVAs represent a more advanced evolution of chatbots, with greater intelligence and capabilities, chatbots are often seen as a subset of IVAs. A chatbot may be able to answer simple questions, but an IVA can usually understand the context of a conversation, learn from past interactions, and perform more
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    Easily search for undelivered messages and specials using Amtelco's Message Survey
    Blog
    March 28, 2025 | Contact Center Software, Feature Focus

    The Advantages of Conducting Routine Message Surveys

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    Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award
    Blog
    March 24, 2025 | Amtelco News

    Wisconsin State Journal Names Amtelco as a Top Workplace

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    A blurred photo of people attending a conference.
    Blog
    March 18, 2025 | Amtelco News

    Join Amtelco at These Upcoming Conferences

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    Call Center Automation Tools That Are Revolutionizing The Industry
    Blog
    March 11, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent, Operator Consoles, Reporting and Analytics, Scripting

    Call Center Automation Tools That Are Revolutionizing The Industry

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    Kevin Beale, Amtelco's VP of Software and R&D helps to answer, "What is an Intelligent Virtual Agent?"
    Blog
    March 7, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent

    What is an Intelligent Virtual Agent?

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    Joe Curtin shares his thoughts after ViVE25.
    Blog
    March 4, 2025 | Amtelco News

    Joe Curtin’s Thoughts After the ViVE25 Show

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    Find out how Contracted Services can help you start using new features faster.
    Blog
    February 28, 2025 | Contact Center, Feature Focus, Healthcare

    The Assistance You Can Count On

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    Blog
    February 27, 2025 | Secure Messaging App

    Protected Dialing: How to Protect Staff Phone Numbers from Exposure

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    A patient and nurse communicate with each other in a healthcare setting.
    Blog
    February 25, 2025 | Artificial Intelligence (AI), Contact Center Software, Healthcare

    eBook: A Guidebook for Improved Communication in Healthcare

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    Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition.
    Blog
    February 18, 2025 | Amtelco News, Artificial Intelligence (AI), Automated Voice Services

    Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent

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    A photo of Nancy Beale
    Blog
    February 10, 2025 | Healthcare

    Tech and the Nursing Shortage – An Interview with Nancy Beale

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    Remote Work is Reshaping the Future of Call Centers
    Blog
    February 4, 2025 | Cloud Contact Center, Operator Consoles

    How Remote Work Will Shape the Future of Call Centers

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    See what customers are saying about Active Insights.
    Blog
    January 31, 2025 | Feature Focus, Reporting and Analytics

    Active Insights: What Our Customers Are Saying

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    Blog
    January 30, 2025 | Secure Messaging App

    A Closer Look at Amtelco Secure Messages Encryption Protocols

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    A doctor is overwhelmed with the technology he is using including computer, tablet, and mobile phone.
    Blog
    January 21, 2025 | Contact Center Software, Healthcare

    Reducing Tech Overwhelm in Healthcare

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