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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
End of Year Message from Tom Curtin, CEO of Amtelco
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
End of Year Message from Tom Curtin, CEO of Amtelco
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Amtelco News
Blog
February 18, 2025 |
Amtelco News
,
Artificial Intelligence (AI)
,
Automated Voice Services
Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent
Read More
Blog
January 14, 2025 |
Amtelco News
Join Amtelco at These Events!
Read More
Blog
December 24, 2024 |
Amtelco News
,
Artificial Intelligence (AI)
,
Intelligent Virtual Agent
End of Year Message from Tom Curtin, CEO of Amtelco
Read More
Blog
November 12, 2024 |
Amtelco News
After 46+ Years of Working with Amtelco, Tom Lindsay (TL) is Retiring
Read More
Blog
October 15, 2024 |
Amtelco News
,
Artificial Intelligence (AI)
Joe Curtin’s Thoughts About Amtelco’s Healthcare Seminar 2024
Read More
Blog
October 1, 2024 |
Amtelco News
Upcoming Events
Read More
Blog
September 24, 2024 |
Amtelco News
The Closing Ceremony of Another Successful Seminar
Read More
Blog
September 5, 2024 |
Amtelco News
,
Secure Messaging App
miSecureMessages Rebrands to Amtelco Secure Messages
Read More
Blog
August 13, 2024 |
Amtelco News
You’re Invited!
Read More
Blog
August 6, 2024 |
Amtelco News
Amtelco Healthcare Seminar
Read More
Blog
July 30, 2024 |
Amtelco News
,
Healthcare
,
Secure Messaging App
Upcoming Changes of miSecureMessages to Amtelco Secure Messages
Read More
Blog
July 2, 2024 |
Amtelco News
Join Us at These Upcoming Events
Read More
Blog
May 21, 2024 |
Amtelco News
Amtelco’s Upcoming Events
Read More
Blog
April 16, 2024 |
Amtelco News
Join Amtelco at These Upcoming Events
Read More
Blog
March 27, 2024 |
Amtelco News
Amtelco Wins Top Workplaces 2024 Award
Read More
Blog
March 1, 2024 |
Amtelco News
The Innovation Machine: Listening to Customer Needs
Read More
Blog
February 21, 2024 |
Amtelco News
,
Contact Center Software
Amtelco Announces New Software Release
Read More
Blog
January 31, 2024 |
Amtelco News
,
Artificial Intelligence (AI)
Amtelco Announces Brand Refresh
Read More
Blog
December 18, 2023 |
Amtelco News
CEO Tom Curtin’s End of Year Message
Read More
Blog
November 20, 2023 |
Amtelco News
,
Secure Messaging App
Apple Interface Redesign for Amtelco’s Secure Messaging App
Read More
Blog
October 20, 2023 |
Amtelco News
Thanks for Another Successful Seminar
Read More
Blog
August 17, 2023 |
Amtelco News
Amtelco Welcomes Nick to our Team!
Read More
Blog
April 27, 2023 |
Amtelco News
Amtelco Goes Green with Solar Energy
Read More
Blog
April 11, 2023 |
Amtelco News
,
Contact Center Software
The Amtelco Genesis Intelligent Series v5.5 now rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager
Read More
Blog
March 27, 2023 |
Amtelco News
Amtelco Wins Top Workplaces Award
Read More
Blog
June 27, 2022 |
Amtelco News
Tom Curtin Receives 2022 ATSI Hall of Fame Award
Read More
Blog
June 20, 2022 |
Amtelco News
Amtelco Solution Helps Simplify Software Installation and Maintenance for Remote Operators
Read More
Blog
March 21, 2022 |
Amtelco News
Amtelco Announces Certification with Cisco CUCM Release 14
Read More
Blog
March 21, 2022 |
Amtelco News
Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2022 Award
Read More
Blog
December 2, 2021 |
Amtelco News
New Year’s Message from Tom Curtin – President
Read More
Blog
September 23, 2021 |
Amtelco News
Amtelco and Vocera Integrate to Enhance Care Team Collaboration and Improve Patient Experience
Read More
Blog
July 16, 2021 |
Amtelco News
,
Contact Center
Amtelco Solution Helps Customers Transform the Agent Experience
Read More
Blog
May 26, 2021 |
Amtelco News
Congratulations NAEO Awards Recipients!
Read More
Blog
February 19, 2021 |
Amtelco News
Amtelco Receives U.S. Patent for Auditing Communication Sessions
Read More
Blog
February 3, 2021 |
Amtelco News
,
Scripting
Amtelco Receives U.S. Patent for Speech-Enabled Scripting
Read More
Blog
January 27, 2021 |
Amtelco News
Amtelco Wins Top Workplace Award from The Wisconsin State Journal
Read More
Blog
January 27, 2021 |
Amtelco News
In Memory of George Meyer, Telescan Founder
Read More
Blog
November 16, 2020 |
Amtelco News
,
Contact Center Software
Soft Agent rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions
Read More
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