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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Medical Answering Services and Telephone Triage
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Medical Answering Services and Telephone Triage
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Answering Service Software
White Papers
December 3, 2024 |
Answering Service Software
,
Healthcare
Medical Answering Services and Telephone Triage
Read More
Blog
October 21, 2024 |
Answering Service Software
,
Contact Center Software
Alleviating Digital Eye Strain in the Workplace
Read More
Blog
February 27, 2024 |
Answering Service Software
,
Contact Center
How CCaaS Enables Omnichannel Customer Support for Improved Engagement
Read More
Blog
November 3, 2023 |
Answering Service Software
,
Contact Center Software
Phone Call Monitoring Software Promotes Efficient Call-Handling
Read More
Blog
October 27, 2023 |
Answering Service Software
,
Contact Center
,
Feature Focus
Preparing Your Amtelco System for the Holidays
Read More
Case Studies
July 14, 2023 |
Answering Service Software
,
Secure Messaging App
Debra’s Medical Telemessaging: Streamlining Message Delivery to Ease Operator Workloads
Read More
Blog
May 12, 2023 |
Answering Service Software
,
Contact Center
Scheduled Callback: Eliminate Hold Time for Your Callers
Read More
Blog
January 3, 2023 |
Answering Service Software
,
Contact Center
7 Must-Have Features to Look for in a CCaaS Solution in 2023
Read More
Case Studies
January 14, 2022 |
Answering Service Software
,
Secure Messaging App
Park Ridge Answering Service: Ensuring Clients Receive Critical Messages with History Logs
Read More
Blog
September 14, 2021 |
Answering Service Software
,
Contact Center Software
8 Steps for a Successful Call Center Software Implementation
Read More
Blog
September 14, 2021 |
Answering Service Software
,
Contact Center Software
Factors to Consider When Selecting New Call Center Software
Read More
Blog
September 14, 2021 |
Answering Service Software
,
Contact Center Software
When is the Right Time to Upgrade Your Call Center Software?
Read More
Blog
July 19, 2021 |
Answering Service Software
,
Contact Center
Reliable Project Assistance When You Need It
Read More
Blog
May 26, 2021 |
Answering Service Software
,
Contact Center Software
Allow Clients to Connect to Parked Calls Automatically with Genesis Park Line Pickup
Read More
Blog
May 26, 2021 |
Answering Service Software
,
Contact Center Software
Identify Overlooked Messages with the Message Survey Feature
Read More
Blog
April 12, 2021 |
Answering Service Software
,
Contact Center Software
Looking for Value-Adds for Your TAS Customers?
Read More
Blog
February 25, 2021 |
Answering Service Software
,
Disaster Recovery
Customer Testimonial: Choosing a Reliable Call Center System
Read More
Blog
January 26, 2021 |
Answering Service Software
,
Contact Center Software
Tools to Increase Call Center Efficiency
Read More
Blog
January 5, 2021 |
Answering Service Software
,
Contact Center Software
How to Ensure Effective Communication While Working from Home
Read More
Blog
December 29, 2020 |
Answering Service Software
,
Contact Center Software
Interoperability in the Call Center: A Natural Solution
Read More
White Papers
June 16, 2020 |
Answering Service Software
,
Contact Center Software
Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers
Read More
Case Studies
May 7, 2020 |
Answering Service Software
,
Secure Messaging App
Answer Kansas City: Generating Additional Revenue While Offering Better Service
Read More
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