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Healthcare
Contact Center
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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Alleviating Digital Eye Strain in the Workplace
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Alleviating Digital Eye Strain in the Workplace
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Answering Service Software

A telephone triage nurse works at a medical answering service.

December 3, 2024 | Answering Service Software, Healthcare

Medical Answering Services and Telephone Triage

Female dealing with digital eye strain while working at computer and rubbing eyes

October 21, 2024 | Answering Service Software, Contact Center Software

Alleviating Digital Eye Strain in the Workplace

How CCaaS Enables Omnichannel Customer Support for Improved Engagement

February 27, 2024 | Answering Service Software, Contact Center

How CCaaS Enables Omnichannel Customer Support for Improved Engagement

Call center supervisor speaks to a team member.

November 3, 2023 | Answering Service Software, Contact Center Software

Phone Call Monitoring Software Promotes Efficient Call-Handling

Santa wearing a headset in a call center.

October 27, 2023 | Answering Service Software, Contact Center, Feature Focus

Preparing Your Amtelco System for the Holidays

July 14, 2023 | Answering Service Software, Secure Messaging App

Debra’s Medical Telemessaging: Streamlining Message Delivery to Ease Operator Workloads

A woman talks on a landline phone.

May 12, 2023 | Answering Service Software, Contact Center

Scheduled Callback: Eliminate Hold Time for Your Callers

7 Must-Have Features to Look for in a CCaaS Solution in 2023

January 3, 2023 | Answering Service Software, Contact Center

7 Must-Have Features to Look for in a CCaaS Solution in 2023

January 14, 2022 | Answering Service Software, Secure Messaging App

Park Ridge Answering Service: Ensuring Clients Receive Critical Messages with History Logs

Team of employees working on call center software implementation project

September 14, 2021 | Answering Service Software, Contact Center Software

8 Steps for a Successful Call Center Software Implementation

Hand writing with pen Selecting New Call Center 'Software'

September 14, 2021 | Answering Service Software, Contact Center Software

Factors to Consider When Selecting New Call Center Software

Clock with yellow note 'Time to Upgrade' call center software

September 14, 2021 | Answering Service Software, Contact Center Software

When is the Right Time to Upgrade Your Call Center Software?

Female associate providing call center contracted services

July 19, 2021 | Answering Service Software, Contact Center

Reliable Project Assistance When You Need It

May 26, 2021 | Answering Service Software, Contact Center Software

Allow Clients to Connect to Parked Calls Automatically with Genesis Park Line Pickup

May 26, 2021 | Answering Service Software, Contact Center Software

Identify Overlooked Messages with the Message Survey Feature

Smiling female call center agent assisting customers

April 12, 2021 | Answering Service Software, Contact Center Software

Looking for Value-Adds for Your TAS Customers?

Winter storm with electrical lines down

February 25, 2021 | Answering Service Software, Disaster Recovery

Customer Testimonial: Choosing a Reliable Call Center System

January 26, 2021 | Answering Service Software, Contact Center Software

Tools to Increase Call Center Efficiency

January 5, 2021 | Answering Service Software, Contact Center Software

How to Ensure Effective Communication While Working from Home

December 29, 2020 | Answering Service Software, Contact Center Software

Interoperability in the Call Center: A Natural Solution

Telehealth Hospital Call Centers

June 16, 2020 | Answering Service Software, Contact Center Software

Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

May 7, 2020 | Answering Service Software, Secure Messaging App

Answer Kansas City: Generating Additional Revenue While Offering Better Service

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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