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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
5 Essential Characteristics of the Cloud
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
5 Essential Characteristics of the Cloud
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Cloud Contact Center
Blog
September 9, 2024 |
Cloud Contact Center
5 Essential Characteristics of the Cloud
Read More
Case Studies
May 28, 2024 |
Cloud Contact Center
Piedmont Healthcare: Averting Downtime with a Hosted Contact Center Solution
Read More
White Papers
May 22, 2024 |
Cloud Contact Center
,
Contact Center
Using Contact Centers for Remote Patient Monitoring
Read More
Blog
April 23, 2024 |
Cloud Contact Center
Is a Hosted Call Center a Good Fit for Your Business?
Read More
White Papers
March 13, 2024 |
Cloud Contact Center
,
Disaster Recovery
Choosing a Hosted Service Provider
Read More
Blog
June 27, 2022 |
Cloud Contact Center
,
Contact Center
Hiring, Training, and Retaining Remote Contact Center Agents
Read More
White Papers
March 1, 2022 |
Cloud Contact Center
,
Contact Center Software
How Telehealth Employers Can Ensure Effective Communication with Remote Staff
Read More
White Papers
February 3, 2022 |
Cloud Contact Center
,
Contact Center Software
Playing It Safe with Web-based Communications
Read More
Case Studies
December 2, 2021 |
Cloud Contact Center
,
Mobile Workforce
MD Anderson Cancer Center: The Technical Side of Operators Working from Home
Read More
Blog
May 27, 2021 |
Cloud Contact Center
,
Contact Center
Generate Calls from Web Pages with IS Web Chat
Read More
Blog
March 25, 2021 |
Cloud Contact Center
,
Contact Center Software
The Future Outlook for Hospital Contact Centers
Read More
Case Studies
March 11, 2021 |
Cloud Contact Center
,
Scripting
Custom Scripts Help Small Hospital Call Center Manage 850,000 Calls Per Year
Read More
Blog
January 27, 2021 |
Cloud Contact Center
,
Contact Center Software
Amtelco’s Web Agent Allows Customization with Agent Styles
Read More
Blog
January 27, 2021 |
Cloud Contact Center
,
Contact Center
Tips to Engaging Remote Call Center Agents
Read More
Blog
January 26, 2021 |
Cloud Contact Center
,
Contact Center
Colocating Your Call Center System
Read More
White Papers
November 3, 2020 |
Cloud Contact Center
,
Operator Consoles
Web-Enabled Applications for the Hospital Call Center During COVID-19
Read More
White Papers
August 25, 2020 |
Cloud Contact Center
,
Operator Consoles
Setting Up Remote Operators
Read More
Case Studies
February 7, 2020 |
Cloud Contact Center
,
Contact Center Software
Remote Operators Save Space and Provide High-Quality Service
Read More
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