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Contact Center Software

Use Perfect Answer to provide consistent and professional answer phrases every time
Blog
December 27, 2024 | Contact Center Software, Feature Focus

Enhance the Caller Experience by Starting with a Perfect Answer

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Doctor coordinates patient care by communicating via her cell phone.
Blog
November 19, 2024 | Contact Center Software, Secure Messaging App

Improve Patient Care with Streamlined Communication

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A patient has a telehealth visit with her doctor.
White Papers
November 13, 2024 | Contact Center Software, Healthcare

How Effective Communication Helps Organizations Achieve the Quintuple Aim

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A hospital care team joins hands.
Blog
November 5, 2024 | Contact Center Software, Healthcare

Unify and Simplify Communications in Your Organization

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Blog
October 30, 2024 | Contact Center, Contact Center Software

AI Is Not Scary!

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A group of contact center operators celebrate their leaderboard rank.
White Papers
October 23, 2024 | Contact Center, Contact Center Software

Gamification in the Contact Center

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Female dealing with digital eye strain while working at computer and rubbing eyes
Blog
October 21, 2024 | Answering Service Software, Contact Center Software

Alleviating Digital Eye Strain in the Workplace

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A lab tech uses a tablet to communicate while surrounded by other technology.
Blog
October 8, 2024 | Contact Center Software, Hospital Messaging System, Secure Messaging App

Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology?

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Concept of a doctor using AI.
Blog
August 20, 2024 | Contact Center Software

Ethical Considerations of Using AI and Other Technologies in Healthcare Communication

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Photo of Guest Blogger, Nick Evans.
Blog
July 16, 2024 | Contact Center Software, Operator Consoles, Scripting

Why Hospital Call Centre Operators Should Be Considered Frontline Workers

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White Papers
July 12, 2024 | Contact Center Software

Are You Ready for AI and LLMs in Your Contact Center?

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A doctor and nurse view notifications about a patient.
White Papers
June 19, 2024 | Contact Center Software, Emergency Notifications, Healthcare

Integration Engines Improve Interoperability

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Smiling female call center agent
Blog
June 18, 2024 | Contact Center Software, Scripting

7 Benefits of Call Center Agent Scripting Software

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A doctor holds a sign about safety during National Safety Month.
Blog
June 4, 2024 | Contact Center Software

National Safety Month

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A contact center operator receives a redirected call.
Blog
May 31, 2024 | Contact Center Software, Feature Focus, Healthcare

Redirect Callers to Help Provide the Best Patient Care

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A hospital patient speaks on the phone while recovering in his room.
White Papers
May 29, 2024 | Contact Center Software, Healthcare

What is Amtelco’s “Patient Follow Me” Feature?

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A contact center manager views call report graphs using Active Insights on their laptop.
Blog
May 17, 2024 | Contact Center Software, Reporting and Analytics

Active Insights: Your Single Source for Automated Call Scoring, Quality Assurance, Detailed Analytics, and More!

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A stressed nurse takes a break.
White Papers
May 1, 2024 | Contact Center Software, Emergency Notifications

Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

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Efficient Call-Handling Software
Blog
April 30, 2024 | Contact Center Software

Top 7 Call Center Software Tools for Efficient Call-Handling

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A doctor receives a call using Park Orbit.
Blog
April 12, 2024 | Contact Center Software, Healthcare

Connect Callers Quickly with Healthcare Personnel Using Park Orbit

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Integrated Software Supports Patient Advocate Nurses
White Papers
April 2, 2024 | Contact Center Software, Healthcare

Integrated Software Supports Patient Advocate Nurses

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Call center security, lock, router, WiFi
Blog
April 2, 2024 | Contact Center, Contact Center Software

Is Your Call Center Secure?

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A woman with a mobile phone waits on hold while listening to hold music.
Blog
March 29, 2024 | Contact Center Software, Operator Consoles

The Advantages of Using Music On Hold for Waiting Callers

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A doctor on her mobile phone uses OnCall Connect.
Blog
March 15, 2024 | Contact Center Software, Healthcare

A Faster Way to Reach On-Call Personnel

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Dictionary definition of the word "upgrade."
White Papers
February 28, 2024 | Contact Center Software

Determining the Right Time to Upgrade Your Communication System

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A smiling male contact center agent uses single sign-on to access the call center system.
Blog
February 23, 2024 | Contact Center Software, Healthcare

Use Single Sign-On to Streamline the Log-in Process

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Blog
February 21, 2024 | Amtelco News, Contact Center Software

Amtelco Announces New Software Release

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Blog
February 20, 2024 | Contact Center Software, Healthcare

How Our Software Helps Hospitals Do More with Fewer Resources

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Hospital staff transfer a patient to another room.
White Papers
February 7, 2024 | Contact Center Software, Healthcare

How Effective Call Center Software Improves Patient Transfer Center Workflows

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A call center operator uses Amtelco software.
Blog
February 5, 2024 | Contact Center Software, Operator Consoles

Comparison of a PBX ACD and Amtelco’s Intelligent Series ACD

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A female contact center agent uses keyword search.
Blog
January 5, 2024 | Contact Center Software, Scripting

Quickly Find Messages Using Keyword Search

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Improving Efficiency with Automated Notifications: Key Use Cases and Best Practices
Blog
December 27, 2023 | Contact Center Software, Emergency Notifications

Improving Efficiency with Automated Notifications: Key Use Cases and Best Practices

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A contact center manager talks to a Contracted Services rep for help.
Blog
December 15, 2023 | Contact Center Software, Healthcare

A Little Extra Help When You Need It

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Blog
November 17, 2023 | Contact Center Software, Reporting and Analytics

Real-Time Call Center Dashboard Helps Monitor Agent Performance

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Call center supervisor speaks to a team member.
Blog
November 3, 2023 | Answering Service Software, Contact Center Software

Phone Call Monitoring Software Promotes Efficient Call-Handling

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Conference call phone and speaker in a conference room.
Blog
October 13, 2023 | Automated Voice Services, Contact Center Software

The Easy Way to Create Conference Calls

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A happy call center operator.
Blog
September 29, 2023 | Contact Center, Contact Center Software

Proactively Monitor Waiting Calls with the EZ Waits Monitor

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Contact center agents look at the user interface on their operator console.
Blog
September 12, 2023 | Contact Center Software, Operator Consoles

Operator Console Interfaces

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Business Partnerships Customer Support
Blog
August 29, 2023 | Contact Center Software, Healthcare

Effective Hospital Call Center Solutions and Important Partnerships

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AI call center operator concept.
Blog
August 18, 2023 | Contact Center, Contact Center Software

Predictive Intelligence Saves Time and Eliminates Errors

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White Papers
August 8, 2023 | Contact Center Software, Healthcare

How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

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A care team member receives an alert on their mobile.
Blog
August 4, 2023 | Contact Center Software, Emergency Notifications

Save Time and Provide Faster Responses with Automated Notifications

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Paper calendar.
Blog
July 7, 2023 | Contact Center Software, On-Call Scheduling

Auto Scheduler – The Easy Way to Create On-Call Schedules

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Case Studies
June 30, 2023 | Contact Center Software, Scripting

Cleveland Clinic Mercy Hospital: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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A call center agent listens to a voice call logger.
Blog
June 16, 2023 | Automated Voice Services, Contact Center Software

Easily Record Calls with Amtelco Call Log and Unity Voice Logger

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A female contact center agent.
Blog
June 2, 2023 | Contact Center, Contact Center Software

Using the Genesis IS ACD Callback Behavior Feature

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Operator using scripting.
Blog
May 23, 2023 | Contact Center Software, Scripting

The Benefits of Operator Scripting by Carolyn Sonnefeld of The Cleveland Clinic

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Active Insights Dashboard
Blog
April 18, 2023 | Contact Center Software, Reporting and Analytics

Introducing Active Insights Metric Measuring Solution

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Hanging tags spell the word, "NEWS."
Blog
April 11, 2023 | Amtelco News, Contact Center Software

The Amtelco Genesis Intelligent Series v5.5 now rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager

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Call center manager in a call center.
White Papers
March 2, 2023 | Contact Center Software

Better Call Management with Advanced Contact Center Software

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Woman coding MergeComm for inbound and outbound actions.
White Papers
February 23, 2023 | Contact Center Software

How Does MergeComm Work?

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Roadmap with a pin next to the word "Success."
Blog
November 18, 2022 | Contact Center Software, Healthcare

Future Roadmap for Amtelco Solutions

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A group of medical staff.
Blog
September 23, 2022 | Contact Center Software, On-Call Scheduling

Stay updated with miTeamWeb – now featuring Auto Scheduler!

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Business Partnerships
Blog
September 19, 2022 | Contact Center Software, Directories

Making The Connection: One Business to Another

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Nurse manager schedules on-call staff using Auto Scheduler.
Blog
August 23, 2022 | Contact Center Software, On-Call Scheduling

Auto Scheduler Simplifies On-Call Scheduling

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Speech analytics for contact centers
Blog
April 29, 2022 | Contact Center, Contact Center Software

How Speech Analytics Benefits Your Contact Center

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An operator in a call center talks to a hospital patient.
White Papers
March 15, 2022 | Contact Center Software, Healthcare

How Call Center Technology Helps Hospitals, Staff, and Patients

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Case Studies
March 10, 2022 | Contact Center Software, Directories

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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White Papers
March 1, 2022 | Cloud Contact Center, Contact Center Software

How Telehealth Employers Can Ensure Effective Communication with Remote Staff

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A hospital call center operator works from home.
White Papers
February 3, 2022 | Cloud Contact Center, Contact Center Software

Playing It Safe with Web-based Communications

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An operator who is a new hire asks a question about the call center software.
White Papers
October 26, 2021 | Contact Center Software, Healthcare

Reduce Errors and Improve Patient Ratings with a User-Friendly Communication System

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Call center operator uses 1Call's Intelligent Series.
Blog
October 5, 2021 | Contact Center Software, Operator Consoles

Amtelco’s Intelligent Series Platform Features

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Concept of integrated communications in a call center.
Blog
September 28, 2021 | Contact Center Software, Operator Consoles

Amtelco’s Intelligent Series Integrations

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Team of employees working on call center software implementation project
Blog
September 14, 2021 | Answering Service Software, Contact Center Software

8 Steps for a Successful Call Center Software Implementation

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Hand writing with pen Selecting New Call Center 'Software'
Blog
September 14, 2021 | Answering Service Software, Contact Center Software

Factors to Consider When Selecting New Call Center Software

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Clock with yellow note 'Time to Upgrade' call center software
Blog
September 14, 2021 | Answering Service Software, Contact Center Software

When is the Right Time to Upgrade Your Call Center Software?

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Letters API Represent Third-Party Integrations
Blog
September 14, 2021 | Contact Center Software, Healthcare

Amtelco’s Third-Party Integrations

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Blog
August 26, 2021 | Contact Center Software, Reporting and Analytics

Assessing Call Center Agent Performance

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Blog
August 24, 2021 | Contact Center, Contact Center Software

Call Center Data Security: 3 Contributing Factors

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Blog
June 30, 2021 | Contact Center, Contact Center Software

Using ANI to Screen Calls and Expedite Client Check-In

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Female working at laptop with images depicting call center software features
Blog
June 30, 2021 | Contact Center, Contact Center Software

Top 5 Call Center Must-Have Features

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Female operator making call center callbacks to customers
Blog
June 11, 2021 | Contact Center, Contact Center Software

5 Reasons Why Offering Callbacks is Good for Your Business

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Blog
May 26, 2021 | Answering Service Software, Contact Center Software

Allow Clients to Connect to Parked Calls Automatically with Genesis Park Line Pickup

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Blog
May 26, 2021 | Answering Service Software, Contact Center Software

Identify Overlooked Messages with the Message Survey Feature

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Amtelco 'New Versions' Call Center Software
Blog
May 26, 2021 | Contact Center, Contact Center Software

New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity

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Remote call center operator
Blog
April 21, 2021 | Contact Center Software

Tips for Communicating Effectively While Working Remotely

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Smiling female call center agent assisting customers
Blog
April 12, 2021 | Answering Service Software, Contact Center Software

Looking for Value-Adds for Your TAS Customers?

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A hospital contact center agent works from home.
Blog
March 25, 2021 | Cloud Contact Center, Contact Center Software

The Future Outlook for Hospital Contact Centers

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Blog
March 16, 2021 | Contact Center Software, Reporting and Analytics

Call Center Reports and Analytics

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An operator works from home while answering COVID-19 questions.
White Papers
February 2, 2021 | Contact Center Software, Operator Consoles

How Hospital Contact Centers Support Emergency Departments During COVID-19

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Female call center agent using customized call center software to answer calls
Blog
January 27, 2021 | Cloud Contact Center, Contact Center Software

Amtelco’s Web Agent Allows Customization with Agent Styles

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Blog
January 26, 2021 | Answering Service Software, Contact Center Software

Tools to Increase Call Center Efficiency

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Blog
January 5, 2021 | Answering Service Software, Contact Center Software

How to Ensure Effective Communication While Working from Home

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Blog
December 29, 2020 | Answering Service Software, Contact Center Software

Interoperability in the Call Center: A Natural Solution

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Press Release
Blog
November 16, 2020 | Amtelco News, Contact Center Software

Soft Agent rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions

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Red Alert Notifications
Blog
September 8, 2020 | Contact Center Software, Emergency Notifications

Red Alert Speeds Response In Ricin Incident

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Virtual Consolidation of Hospital Call Centers
White Papers
June 30, 2020 | Contact Center Software, Healthcare

Virtually Consolidating Multiple and Multi-State Hospital Call Centers

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Telehealth Hospital Call Centers
White Papers
June 16, 2020 | Answering Service Software, Contact Center Software

Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

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The Benefits of Telehealth
White Papers
May 5, 2020 | Contact Center Software, Healthcare

The Benefits of Telehealth

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Case Studies
February 7, 2020 | Cloud Contact Center, Contact Center Software

Remote Operators Save Space and Provide High-Quality Service

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