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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
TechHelper Support is Just a Click Away
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
TechHelper Support is Just a Click Away
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Contact Center

December 3, 2024 | Contact Center

What is the difference between a Call Center and Contact Center?

The TechHelper online support resource gives customers access to documents, videos and more.

November 29, 2024 | Contact Center, Feature Focus, Healthcare

TechHelper Support is Just a Click Away

October 30, 2024 | Contact Center, Contact Center Software

AI Is Not Scary!

A group of contact center operators celebrate their leaderboard rank.

October 23, 2024 | Contact Center, Contact Center Software

Gamification in the Contact Center

Contact center operator for a healthcare organization.

September 18, 2024 | Contact Center, Healthcare

What Healthcare Leaders Should Know About Contact Centers

Hospital Call Centers

August 6, 2024 | Contact Center, Healthcare

The Role of Hospital Call Centers

Nurse operator works from home and helps with remote patient monitoring.

May 22, 2024 | Cloud Contact Center, Contact Center

Using Contact Centers for Remote Patient Monitoring

The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

April 9, 2024 | Contact Center, Reporting and Analytics

The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

Call center security, lock, router, WiFi

April 2, 2024 | Contact Center, Contact Center Software

Is Your Call Center Secure?

The Call Center’s Role in Behavior Counseling

March 20, 2024 | Contact Center, Healthcare

The Call Center’s Role in Behavior Counseling

A contact center supervisor assesses the performance of her agents.

March 5, 2024 | Contact Center

The Importance of Agent Assessment in a Contact Center

How CCaaS Enables Omnichannel Customer Support for Improved Engagement

February 27, 2024 | Answering Service Software, Contact Center

How CCaaS Enables Omnichannel Customer Support for Improved Engagement

The word "Automation" surrounded by gears.

February 9, 2024 | Automated Voice Services, Contact Center

Automated Call Center Software

Computer screen displaying call center key performance indicators

January 23, 2024 | Contact Center, Reporting and Analytics

Key Performance Indicators (KPIs) to Operate More Efficiently

Security lock concept.

January 19, 2024 | Contact Center, Healthcare

A New Way to Limit Access to Sensitive Client Information

An on-call doctor receives and automatic alert.

December 1, 2023 | Contact Center, On-Call Scheduling

Convenient and Automated On-Call Scheduling Software Solution

Santa wearing a headset in a call center.

October 27, 2023 | Answering Service Software, Contact Center, Feature Focus

Preparing Your Amtelco System for the Holidays

A happy call center operator.

September 29, 2023 | Contact Center, Contact Center Software

Proactively Monitor Waiting Calls with the EZ Waits Monitor

Emergency plan booklet.

September 15, 2023 | Contact Center, Emergency Notifications

Maintain Essential Call Handling Functions with Genesis Emergency ACD

A man wearing a headset provides IT assistance.

September 1, 2023 | Contact Center, Healthcare

TechHelper: Your online support resource that’s available whenever you need it!

AI call center operator concept.

August 18, 2023 | Contact Center, Contact Center Software

Predictive Intelligence Saves Time and Eliminates Errors

A female contact center agent.

June 2, 2023 | Contact Center, Contact Center Software

Using the Genesis IS ACD Callback Behavior Feature

A woman talks on a landline phone.

May 12, 2023 | Answering Service Software, Contact Center

Scheduled Callback: Eliminate Hold Time for Your Callers

7 Must-Have Features to Look for in a CCaaS Solution in 2023

January 3, 2023 | Answering Service Software, Contact Center

7 Must-Have Features to Look for in a CCaaS Solution in 2023

Interviewing remote contact center agents

June 27, 2022 | Cloud Contact Center, Contact Center

Hiring, Training, and Retaining Remote Contact Center Agents

Speech analytics for contact centers

April 29, 2022 | Contact Center, Contact Center Software

How Speech Analytics Benefits Your Contact Center

April 22, 2022 | Contact Center, Mobile Workforce

An Introduction to miTeamWeb: Contact Center Workforce Management Application

October 11, 2021 | Contact Center, Disaster Recovery

Genesis Emergency ACD Gets Calls Answered

August 24, 2021 | Contact Center, Contact Center Software

Call Center Data Security: 3 Contributing Factors

Female associate providing call center contracted services

July 19, 2021 | Answering Service Software, Contact Center

Reliable Project Assistance When You Need It

'Press Release' Amtelco Genesis Avaya Compliant

July 16, 2021 | Amtelco News, Contact Center

Amtelco Solution Helps Customers Transform the Agent Experience

June 30, 2021 | Contact Center, Contact Center Software

Using ANI to Screen Calls and Expedite Client Check-In

Female working at laptop with images depicting call center software features

June 30, 2021 | Contact Center, Contact Center Software

Top 5 Call Center Must-Have Features

Female operator making call center callbacks to customers

June 11, 2021 | Contact Center, Contact Center Software

5 Reasons Why Offering Callbacks is Good for Your Business

May 27, 2021 | Cloud Contact Center, Contact Center

Generate Calls from Web Pages with IS Web Chat

Amtelco 'New Versions' Call Center Software

May 26, 2021 | Contact Center, Contact Center Software

New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity

Mother calling healthcare call center for sick child

January 27, 2021 | Contact Center, Healthcare

Healthcare Call Centers Help Bring Care to the Medically Underserved

Female employee using BYOD for miSecureMessages call center messaging

January 27, 2021 | Contact Center, Secure Messaging App

BYOD Call Center Messaging

Remote call center agent engaged in work

January 27, 2021 | Cloud Contact Center, Contact Center

Tips to Engaging Remote Call Center Agents

Cloud disaster recovery with back-up call center solutions

January 27, 2021 | Contact Center, Disaster Recovery

Off-Site or Hosted Back-Up Call Center Solutions

Colocated Call Center Server

January 26, 2021 | Cloud Contact Center, Contact Center

Colocating Your Call Center System

Female operator using effective scripting for call centers to take calls

January 25, 2021 | Contact Center, Scripting

Effective Scripting for Call Centers

A nurse in PPE waits to help her next COVID-19 patient.

January 12, 2021 | Contact Center, Healthcare

3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

Remote Health Monitoring

December 7, 2020 | Contact Center, Healthcare

Remote Health Monitoring and Care Management

Single Source of Truth

November 24, 2020 | Contact Center, Healthcare

Why a Single Source of Truth (SSOT) is Crucial for Health Information Technology and Electronic Health Records

Hospital Communications Post Discharge

July 21, 2020 | Contact Center, Healthcare

Reducing Hospital Readmissions With Simple Post-Discharge Calls

Critical Communication Disaster

May 26, 2020 | Contact Center, Emergency Notifications

Critical Communications During a Disaster

How State University of New York (SUNY) Upstate Medical University is Leveraging 1Call Software to Respond to COVID-19

April 29, 2020 | Contact Center, Healthcare

How State University of New York (SUNY) Upstate Medical University is Leveraging Amtelco Software to Respond to COVID-19

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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