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Contact Center

Blog
October 30, 2024 | Contact Center, Contact Center Software

AI Is Not Scary!

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A group of contact center operators celebrate their leaderboard rank.
White Papers
October 23, 2024 | Contact Center, Contact Center Software

Gamification in the Contact Center

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Contact center operator for a healthcare organization uses her work phone.
White Papers
September 18, 2024 | Contact Center, Healthcare

What Healthcare Leaders Should Know About Contact Centers

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Hospital Call Centers
White Papers
August 6, 2024 | Contact Center, Healthcare

The Role of Hospital Call Centers

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Nurse operator works from home and helps with remote patient monitoring.
White Papers
May 22, 2024 | Cloud Contact Center, Contact Center

Using Contact Centers for Remote Patient Monitoring

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The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide
Blog
April 9, 2024 | Contact Center, Reporting and Analytics

The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

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Call center security, lock, router, WiFi
Blog
April 2, 2024 | Contact Center, Contact Center Software

Is Your Call Center Secure?

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The Call Center’s Role in Behavior Counseling
White Papers
March 20, 2024 | Contact Center, Healthcare

The Call Center’s Role in Behavior Counseling

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A contact center supervisor assesses the performance of her agents.
Blog
March 5, 2024 | Contact Center

The Importance of Agent Assessment in a Contact Center

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How CCaaS Enables Omnichannel Customer Support for Improved Engagement
Blog
February 27, 2024 | Answering Service Software, Contact Center

How CCaaS Enables Omnichannel Customer Support for Improved Engagement

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The word "Automation" surrounded by gears.
Blog
February 9, 2024 | Automated Voice Services, Contact Center

Automated Call Center Software

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Computer screen displaying call center key performance indicators
Blog
January 23, 2024 | Contact Center, Reporting and Analytics

Key Performance Indicators (KPIs) to Operate More Efficiently

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Security lock concept.
Blog
January 19, 2024 | Contact Center, Healthcare

A New Way to Limit Access to Sensitive Client Information

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An on-call doctor receives and automatic alert.
Blog
December 1, 2023 | Contact Center, On-Call Scheduling

Convenient and Automated On-Call Scheduling Software Solution

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Santa wearing a headset in a call center.
Blog
October 27, 2023 | Answering Service Software, Contact Center, Feature Focus

Preparing Your Amtelco System for the Holidays

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A happy call center operator.
Blog
September 29, 2023 | Contact Center, Contact Center Software

Proactively Monitor Waiting Calls with the EZ Waits Monitor

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Emergency plan booklet.
Blog
September 15, 2023 | Contact Center, Emergency Notifications

Maintain Essential Call Handling Functions with Genesis Emergency ACD

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A man wearing a headset provides IT assistance.
Blog
September 1, 2023 | Contact Center, Healthcare

TechHelper: Your online support resource that’s available whenever you need it!

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AI call center operator concept.
Blog
August 18, 2023 | Contact Center, Contact Center Software

Predictive Intelligence Saves Time and Eliminates Errors

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A female contact center agent.
Blog
June 2, 2023 | Contact Center, Contact Center Software

Using the Genesis IS ACD Callback Behavior Feature

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A woman talks on a landline phone.
Blog
May 12, 2023 | Answering Service Software, Contact Center

Scheduled Callback: Eliminate Hold Time for Your Callers

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7 Must-Have Features to Look for in a CCaaS Solution in 2023
Blog
January 3, 2023 | Answering Service Software, Contact Center

7 Must-Have Features to Look for in a CCaaS Solution in 2023

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Interviewing remote contact center agents
Blog
June 27, 2022 | Cloud Contact Center, Contact Center

Hiring, Training, and Retaining Remote Contact Center Agents

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Speech analytics for contact centers
Blog
April 29, 2022 | Contact Center, Contact Center Software

How Speech Analytics Benefits Your Contact Center

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Blog
April 22, 2022 | Contact Center, Mobile Workforce

An Introduction to miTeamWeb: Contact Center Workforce Management Application

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Blog
October 11, 2021 | Contact Center, Disaster Recovery

Genesis Emergency ACD Gets Calls Answered

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Blog
August 24, 2021 | Contact Center, Contact Center Software

Call Center Data Security: 3 Contributing Factors

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Female associate providing call center contracted services
Blog
July 19, 2021 | Answering Service Software, Contact Center

Reliable Project Assistance When You Need It

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'Press Release' Amtelco Genesis Avaya Compliant
Blog
July 16, 2021 | Amtelco News, Contact Center

Amtelco Solution Helps Customers Transform the Agent Experience

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Blog
June 30, 2021 | Contact Center, Contact Center Software

Using ANI to Screen Calls and Expedite Client Check-In

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Female working at laptop with images depicting call center software features
Blog
June 30, 2021 | Contact Center, Contact Center Software

Top 5 Call Center Must-Have Features

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Female operator making call center callbacks to customers
Blog
June 11, 2021 | Contact Center, Contact Center Software

5 Reasons Why Offering Callbacks is Good for Your Business

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Blog
May 27, 2021 | Cloud Contact Center, Contact Center

Generate Calls from Web Pages with IS Web Chat

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Amtelco 'New Versions' Call Center Software
Blog
May 26, 2021 | Contact Center, Contact Center Software

New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity

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Mother calling healthcare call center for sick child
Blog
January 27, 2021 | Contact Center, Healthcare

Healthcare Call Centers Help Bring Care to the Medically Underserved

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Female employee using BYOD for miSecureMessages call center messaging
Blog
January 27, 2021 | Contact Center, Secure Messaging App

BYOD Call Center Messaging

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Remote call center agent engaged in work
Blog
January 27, 2021 | Cloud Contact Center, Contact Center

Tips to Engaging Remote Call Center Agents

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Cloud disaster recovery with back-up call center solutions
Blog
January 27, 2021 | Contact Center, Disaster Recovery

Off-Site or Hosted Back-Up Call Center Solutions

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Colocated Call Center Server
Blog
January 26, 2021 | Cloud Contact Center, Contact Center

Colocating Your Call Center System

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Female operator using effective scripting for call centers to take calls
Blog
January 25, 2021 | Contact Center, Scripting

Effective Scripting for Call Centers

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A nurse in PPE waits to help her next COVID-19 patient.
Blog
January 12, 2021 | Contact Center, Healthcare

3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

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Remote Health Monitoring
White Papers
December 7, 2020 | Contact Center, Healthcare

Remote Health Monitoring and Care Management

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Single Source of Truth
Blog
November 24, 2020 | Contact Center, Healthcare

Why a Single Source of Truth (SSOT) is Crucial for Health Information Technology and Electronic Health Records

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Hospital Communications Post Discharge
White Papers
July 21, 2020 | Contact Center, Healthcare

Reducing Hospital Readmissions With Simple Post-Discharge Calls

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Critical Communication Disaster
White Papers
May 26, 2020 | Contact Center, Emergency Notifications

Critical Communications During a Disaster

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How State University of New York (SUNY) Upstate Medical University is Leveraging 1Call Software to Respond to COVID-19
Blog
April 29, 2020 | Contact Center, Healthcare

How State University of New York (SUNY) Upstate Medical University is Leveraging Amtelco Software to Respond to COVID-19

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