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Feature Focus

Provide faster services for your clients and prevent unwanted calls from reaching your operators with ANI Screening and ANI Match features.
Blog
September 26, 2025 | Contact Center Software, Feature Focus

Automatically Route Calls with ANI Screening and ANI Match

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Active Insights makes it easy to wade through large amounts of data to quickly find a particular call or message.
Blog
August 29, 2025 | Feature Focus, Reporting and Analytics

Searching in Active Insights: Quickly Find the Data You Need

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Learn how Amtelco's Active Insights can help streamline your call center.
Blog
July 25, 2025 | Artificial Intelligence (AI), Feature Focus, Reporting and Analytics

How Can Active Insights Help You?

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Use music on hold to reduce stress, keep callers engaged callers, and reassure them that they haven’t been disconnected.
Blog
June 27, 2025 | Answering Service Software, Contact Center Software, Feature Focus

Keep Callers Engaged with Music on Hold

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Track caller sentiment to know how well operators are handling calls Easily track sentiment to identify caller trends
Blog
May 30, 2025 | Feature Focus, Reporting and Analytics

The Importance of Tracking Caller Sentiment

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Amtelco's Active Insights saves time for supervisors by automatically scoring agent calls.
Blog
April 25, 2025 | Feature Focus, Reporting and Analytics

Save Time Using Automated Call Scoring in Active Insights

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Easily search for undelivered messages and specials using Amtelco's Message Survey
Blog
March 28, 2025 | Contact Center Software, Feature Focus

The Advantages of Conducting Routine Message Surveys

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Find out how Contracted Services can help you start using new features faster.
Blog
February 28, 2025 | Contact Center, Feature Focus, Healthcare

The Assistance You Can Count On

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See what customers are saying about Active Insights.
Blog
January 31, 2025 | Feature Focus, Reporting and Analytics

Active Insights: What Our Customers Are Saying

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Use Perfect Answer to provide consistent and professional answer phrases every time
Blog
December 27, 2024 | Contact Center Software, Feature Focus

Enhance the Caller Experience by Starting with a Perfect Answer

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The TechHelper online support resource gives customers access to documents, videos and more.
Blog
November 29, 2024 | Contact Center, Feature Focus, Healthcare

TechHelper Support is Just a Click Away

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Feature Focus: Active Insights Updates
Blog
October 25, 2024 | Artificial Intelligence (AI), Feature Focus, Reporting and Analytics

Latest Additions to Active Insights

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Active Insights uses the power of artificial intelligence to provide detailed call analytics.
Blog
July 26, 2024 | Artificial Intelligence (AI), Feature Focus, Reporting and Analytics

The Advantages of Using Artificial Intelligence for Analytics

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A doctor with a cell phone uses Amtelco's Smart Paging.
Blog
June 28, 2024 | Feature Focus, Healthcare, Hospital Messaging System

Seamlessly Connect Physicians and Staff Using Amtelco’s Smart Paging

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A contact center operator receives a redirected call.
Blog
May 31, 2024 | Contact Center Software, Feature Focus, Healthcare

Redirect Callers to Help Provide the Best Patient Care

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A medical team assists loading a patient into an ambulance to transfer the patient to another facility.
Blog
April 26, 2024 | Directories, Feature Focus, Healthcare

Streamlining the Patient Transfer Process

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Santa wearing a headset in a call center.
Blog
October 27, 2023 | Answering Service Software, Contact Center, Feature Focus

Preparing Your Amtelco System for the Holidays

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A trained agent in a hospital contact center handles a speaks to a patient caller.
Blog
July 29, 2023 | Feature Focus, Operator Consoles

Send Callers to the Most Qualified Agent Using ACD Skill Groups

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