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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
The Assistance You Can Count On
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
The Assistance You Can Count On
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Feature Focus
Blog
February 28, 2025 |
Contact Center
,
Feature Focus
,
Healthcare
The Assistance You Can Count On
Read More
Blog
January 31, 2025 |
Feature Focus
,
Reporting and Analytics
Active Insights: What Our Customers Are Saying
Read More
Blog
December 27, 2024 |
Contact Center Software
,
Feature Focus
Enhance the Caller Experience by Starting with a Perfect Answer
Read More
Blog
November 29, 2024 |
Contact Center
,
Feature Focus
,
Healthcare
TechHelper Support is Just a Click Away
Read More
Blog
October 25, 2024 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
Latest Additions to Active Insights
Read More
Blog
July 26, 2024 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
The Advantages of Using Artificial Intelligence for Analytics
Read More
Blog
June 28, 2024 |
Feature Focus
,
Healthcare
,
Hospital Messaging System
Seamlessly Connect Physicians and Staff Using Amtelco’s Smart Paging
Read More
Blog
May 31, 2024 |
Contact Center Software
,
Feature Focus
,
Healthcare
Redirect Callers to Help Provide the Best Patient Care
Read More
Blog
April 26, 2024 |
Directories
,
Feature Focus
,
Healthcare
Streamlining the Patient Transfer Process
Read More
Blog
October 27, 2023 |
Answering Service Software
,
Contact Center
,
Feature Focus
Preparing Your Amtelco System for the Holidays
Read More
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