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A photo of Nancy Beale
Blog
December 10, 2024 | Healthcare

Tech and the Nursing Shortage – An Interview with Nancy Beale

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A telephone triage nurse works at a medical answering service.
White Papers
December 3, 2024 | Answering Service Software, Healthcare

Medical Answering Services and Telephone Triage

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The TechHelper online support resource gives customers access to documents, videos and more.
Blog
November 29, 2024 | Contact Center, Feature Focus, Healthcare

TechHelper Support is Just a Click Away

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Blog
November 28, 2024 | Healthcare, Mobile Workforce, Secure Messaging App

Revolutionizing Healthcare Communication: The Shift to Secure Messaging Applications

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A patient has a telehealth visit with her doctor.
White Papers
November 13, 2024 | Contact Center Software, Healthcare

How Effective Communication Helps Organizations Achieve the Quintuple Aim

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A hospital care team joins hands.
Blog
November 5, 2024 | Contact Center Software, Healthcare

Unify and Simplify Communications in Your Organization

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Contact center operator for a healthcare organization.
White Papers
September 18, 2024 | Contact Center, Healthcare

What Healthcare Leaders Should Know About Contact Centers

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Hospital Call Centers
White Papers
August 6, 2024 | Contact Center, Healthcare

The Role of Hospital Call Centers

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Blog
July 30, 2024 | Amtelco News, Healthcare, Secure Messaging App

Upcoming Changes of miSecureMessages to Amtelco Secure Messages

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Consolidate sensitive information into one secure app to deliver faster genetic testing results!
Blog
July 17, 2024 | Healthcare, Secure Messaging App

Consolidate sensitive information into one secure app to deliver faster genetic testing results!

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A trained agent in a hospital contact center handles a speaks to a patient caller.
Blog
July 12, 2024 | Healthcare, Operator Consoles

Send Callers to the Most Qualified Agent Using ACD Skill Groups

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Violence and Threats Against Healthcare Providers. Addressing Healthcare Violence with Secure Messaging.
Blog
July 3, 2024 | Healthcare, Secure Messaging App

Violence and Threats Against Healthcare Providers. Addressing Healthcare Violence with Secure Messaging.

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A doctor with a cell phone uses Amtelco's Smart Paging.
Blog
June 28, 2024 | Feature Focus, Healthcare, Hospital Messaging System

Seamlessly Connect Physicians and Staff Using Amtelco’s Smart Paging

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A doctor and nurse view notifications about a patient.
White Papers
June 19, 2024 | Contact Center Software, Emergency Notifications, Healthcare

Integration Engines Improve Interoperability

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June 13, 2024 | Healthcare, Secure Messaging App

Tackling Alarm Fatigue: miSecureMessages dominates healthcare messaging with advanced features and reliable security.

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A doctor uses a secure messaging app on a tablet.
White Papers
June 12, 2024 | Healthcare, Secure Messaging App

Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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Reducing Misdiagnoses Using miSecureMessages
Blog
June 11, 2024 | Healthcare, Secure Messaging App

Reducing Misdiagnoses Using Amtelco Secure Messages

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The inconvenience of using a pager with a small screen.
June 6, 2024 | Healthcare, Secure Messaging App

The Role of Secure Messaging in Pager Replacement

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A contact center operator receives a redirected call.
Blog
May 31, 2024 | Contact Center Software, Feature Focus, Healthcare

Redirect Callers to Help Provide the Best Patient Care

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May 30, 2024 | Healthcare, Secure Messaging App

Revolutionize Clinical Communication With Amtelco Secure Messages For A Better Patient Safety Outcome

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A hospital patient speaks on the phone while recovering in his room.
White Papers
May 29, 2024 | Contact Center Software, Healthcare

What is Amtelco’s “Patient Follow Me” Feature?

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Group of people motivating each other, and another group of people competing against each other. Followed by a phone with a speaker icon and a share button icon.
Blog
May 22, 2024 | Healthcare, Secure Messaging App

Extreme cooperative and competitive culture may damage your team’s communication!

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A nurse with a tablet speaks to a patient.
White Papers
May 15, 2024 | Healthcare

How Technology Can Help During Nurse Shortages

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Minimize Communication Barriers title with orange background and respect symbol under the title
Blog
May 1, 2024 | Healthcare, Secure Messaging App

Solve Healthcare Communication Barriers Today by Implementing These Tactics!

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A medical team assists loading a patient into an ambulance to transfer the patient to another facility.
Blog
April 26, 2024 | Directories, Feature Focus, Healthcare

Streamlining the Patient Transfer Process

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A medical call center agent works from home.
White Papers
April 24, 2024 | Healthcare, Scripting

Importance of Scripting for Medical Call Centers

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People communicating verbally and nonverbally.
Blog
April 17, 2024 | Healthcare, Secure Messaging App

Verbal and Nonverbal Communication. Become Culturally Competent to Better Serve Your Patients!

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A doctor receives a call using Park Orbit.
Blog
April 12, 2024 | Contact Center Software, Healthcare

Connect Callers Quickly with Healthcare Personnel Using Park Orbit

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Effectively Transfer Responsibilities Across Healthcare Departments Using miSecureMessages
Blog
April 11, 2024 | Healthcare, Secure Messaging App

Effectively Transfer Responsibilities Across Healthcare Departments Using Secure Messaging

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Person holding their ear to focus on listening to the sound on the left side. On the right side a team that's linked together.
Blog
April 3, 2024 | Healthcare, Secure Messaging App

Knowing How To Practice Active Listening Can Improve Patient Relationships!

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Integrated Software Supports Patient Advocate Nurses
White Papers
April 2, 2024 | Contact Center Software, Healthcare

Integrated Software Supports Patient Advocate Nurses

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The Call Center’s Role in Behavior Counseling
White Papers
March 20, 2024 | Contact Center, Healthcare

The Call Center’s Role in Behavior Counseling

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A doctor on her mobile phone uses OnCall Connect.
Blog
March 15, 2024 | Contact Center Software, Healthcare

A Faster Way to Reach On-Call Personnel

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Increasing Patient Safety With Effective Healthcare Teamwork
Blog
March 12, 2024 | Healthcare, Secure Messaging App

Increasing Patient Safety With Effective Healthcare Teamwork

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Avoid Data Breach By Investing In A Secure Messaging App To Protect Patient Health Information
Blog
March 7, 2024 | Healthcare, Secure Messaging App

Avoid Data Breach By Investing In A Secure Messaging App To Protect Patient Health Information

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White Papers
March 6, 2024 | Automated Voice Services, Healthcare

Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications

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Addressing Patient Referral Pain Points Using HIPAA Compliant Messaging App
Blog
February 26, 2024 | Healthcare, Secure Messaging App

Addressing Patient Referral Pain Points Using a HIPAA-Compliant Messaging App

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A smiling male contact center agent uses single sign-on to access the call center system.
Blog
February 23, 2024 | Contact Center Software, Healthcare

Use Single Sign-On to Streamline the Log-in Process

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A lab tech works with a sample.
White Papers
February 21, 2024 | Healthcare, Secure Messaging App

Improving Response to Critical Laboratory Results with Secure Messaging

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Blog
February 20, 2024 | Contact Center Software, Healthcare

How Our Software Helps Hospitals Do More with Fewer Resources

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Hospital contact center operators.
Blog
February 13, 2024 | Directories, Healthcare

Unifying Healthcare Communication is What We Do

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Hospital staff transfer a patient to another room.
White Papers
February 7, 2024 | Contact Center Software, Healthcare

How Effective Call Center Software Improves Patient Transfer Center Workflows

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Doctor delivering quality care
Blog
January 24, 2024 | Healthcare, Secure Messaging App

Improving Communication to Create Higher Quality Care!

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Security lock concept.
Blog
January 19, 2024 | Contact Center, Healthcare

A New Way to Limit Access to Sensitive Client Information

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Diverse hands raising up under the title "Eliminating Health Disparities" with a yellow background
Blog
January 10, 2024 | Healthcare, Secure Messaging App

Why Healthcare Providers Need to Care about Health Disparities

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A contact center manager talks to a Contracted Services rep for help.
Blog
December 15, 2023 | Contact Center Software, Healthcare

A Little Extra Help When You Need It

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Leadership Communication In Healthcare
Blog
November 8, 2023 | Healthcare, Secure Messaging App

Leadership Communication In Healthcare

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Holidays Are Approaching Fast. Healthcare Providers Here Are Some Tips On Managing Stress!
Blog
November 1, 2023 | Healthcare, Secure Messaging App

Holidays Are Approaching Fast. Here Are Some Tips On Managing Stress for Healthcare Providers!

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Gray background with healthcare professionals at the bottom and a mental health brain icon extending above one of the provider's head. Above is the title Mental Health Care Is Just As Important For Healthcare Providers.
Blog
September 20, 2023 | Healthcare, Secure Messaging App

Healthcare Provider’s Mental Health Is At Risk! Improve Organizational Structure Using Amtelco Secure Messages.

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A man wearing a headset provides IT assistance.
Blog
September 1, 2023 | Contact Center, Healthcare

TechHelper: Your online support resource that’s available whenever you need it!

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Business Partnerships Customer Support
Blog
August 29, 2023 | Contact Center Software, Healthcare

Effective Hospital Call Center Solutions and Important Partnerships

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White Papers
August 8, 2023 | Contact Center Software, Healthcare

How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

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The word "sepsis" appears on a doctor's tablet.
Blog
June 20, 2023 | Emergency Notifications, Healthcare

Improving Sepsis Rates with Clinical Communications Software

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A doctor receives a page on her mobile phone.
Blog
May 26, 2023 | Healthcare, Hospital Messaging System

Smart Paging: A Better Way for Physicians and Staff to Connect

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People in the background with the title Here's What Health Providers Can Do To Promote Health Equity in the middle
Blog
November 23, 2022 | Healthcare, Secure Messaging App

Here’s What Health Providers Can Do To Promote Health Equity

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Case Studies
November 18, 2022 | Healthcare, Scripting

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records

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Roadmap with a pin next to the word "Success."
Blog
November 18, 2022 | Contact Center Software, Healthcare

Future Roadmap for Amtelco Solutions

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Diverse group of people underneath intercultural communication text
Blog
November 3, 2022 | Healthcare, Secure Messaging App

Enhance Performance by Developing Intercultural Communication!

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An operator in a call center talks to a hospital patient.
White Papers
March 15, 2022 | Contact Center Software, Healthcare

How Call Center Technology Helps Hospitals, Staff, and Patients

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An operator who is a new hire asks a question about the call center software.
White Papers
October 26, 2021 | Contact Center Software, Healthcare

Reduce Errors and Improve Patient Ratings with a User-Friendly Communication System

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Letters API Represent Third-Party Integrations
Blog
September 14, 2021 | Contact Center Software, Healthcare

Amtelco’s Third-Party Integrations

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White Papers
July 27, 2021 | Healthcare, Hospital Messaging System

What is Smart Paging?

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White Papers
July 20, 2021 | Healthcare, Secure Messaging App

The Importance of Secure Messaging in a Remote World

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White Papers
July 13, 2021 | Healthcare, Secure Messaging App

The Cost of Not Investing in Communication Security

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Mother calling healthcare call center for sick child
Blog
January 27, 2021 | Contact Center, Healthcare

Healthcare Call Centers Help Bring Care to the Medically Underserved

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A nurse in PPE waits to help her next COVID-19 patient.
Blog
January 12, 2021 | Contact Center, Healthcare

3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

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A nurse in PPE uses a tablet to securely message a patient's care team.
Blog
December 15, 2020 | Healthcare, Secure Messaging App

Protecting ePHI and Improving Clinical Workflows with Secure Messaging

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Remote Health Monitoring
White Papers
December 7, 2020 | Contact Center, Healthcare

Remote Health Monitoring and Care Management

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Single Source of Truth
Blog
November 24, 2020 | Contact Center, Healthcare

Why a Single Source of Truth (SSOT) is Crucial for Health Information Technology and Electronic Health Records

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Secure Messaging for Patient Information
White Papers
October 15, 2020 | Healthcare, Secure Messaging App

Keeping Patient Health Information Safe with Secure Messaging

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The Evolution Of Healthcare Communication Technology
White Papers
September 22, 2020 | Healthcare, Secure Messaging App

The Evolution Of Healthcare Communication Technology

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Hospital Communications Post Discharge
White Papers
July 21, 2020 | Contact Center, Healthcare

Reducing Hospital Readmissions With Simple Post-Discharge Calls

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Blog
July 14, 2020 | Emergency Notifications, Healthcare

Using Red Alert For Emergency Notifications, Critical Alerts, And Mass Communication

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Virtual Consolidation of Hospital Call Centers
White Papers
June 30, 2020 | Contact Center Software, Healthcare

Virtually Consolidating Multiple and Multi-State Hospital Call Centers

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The Benefits of Telehealth
White Papers
May 5, 2020 | Contact Center Software, Healthcare

The Benefits of Telehealth

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How State University of New York (SUNY) Upstate Medical University is Leveraging 1Call Software to Respond to COVID-19
Blog
April 29, 2020 | Contact Center, Healthcare

How State University of New York (SUNY) Upstate Medical University is Leveraging Amtelco Software to Respond to COVID-19

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Electronic Medical Records
White Papers
January 7, 2020 | Healthcare

Why Hackers Target Your Electronic Medical Records (EMR) Instead of Your Credit Cards

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The Internet of Medical Things (IoMT)
White Papers
December 10, 2019 | Healthcare

The Internet of Medical Things (IoMT)

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