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Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Latest Additions to Active Insights
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Latest Additions to Active Insights
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Reporting and Analytics

Feature Focus: Active Insights Updates

October 25, 2024 | Feature Focus, Reporting and Analytics

Latest Additions to Active Insights

Active Insights uses the power of artificial intelligence to provide detailed call analytics.

July 26, 2024 | Feature Focus, Reporting and Analytics

The Advantages of Using Artificial Intelligence for Analytics

A contact center manager views call report graphs using Active Insights on their laptop.

May 17, 2024 | Contact Center Software, Reporting and Analytics

Active Insights: Your Single Source for Automated Call Scoring, Quality Assurance, Detailed Analytics, and More!

The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

April 9, 2024 | Contact Center, Reporting and Analytics

The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

Computer screen displaying call center key performance indicators

January 23, 2024 | Contact Center, Reporting and Analytics

Key Performance Indicators (KPIs) to Operate More Efficiently

November 17, 2023 | Contact Center Software, Reporting and Analytics

Real-Time Call Center Dashboard Helps Monitor Agent Performance

Active Insights Dashboard

April 18, 2023 | Contact Center Software, Reporting and Analytics

Introducing Active Insights Metric Measuring Solution

August 26, 2021 | Contact Center Software, Reporting and Analytics

Assessing Call Center Agent Performance

March 16, 2021 | Contact Center Software, Reporting and Analytics

Call Center Reports and Analytics

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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