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Contact Center Software
Unifying systems
Using disconnected technology from multiple vendors creates an environment in which data are inconsistent across systems. Our integration engine connects different systems to function as a single solution.
Automating processes
Self-service options give callers access to information without agent involvement. Automatically transcribing and scoring calls saves a significant amount of time.
Simplifying workflows
Workflows are streamlined when calls are routed based on call type and skill level of available agents.
Scale your call center without compromising quality
Amtelco’s contact center software applications are specifically designed to ensure the success and growth of any call center or telephone answering service.
Advance call routing and management with:
- Automatic call distribution (ACD) and advanced skills-based call routing.
- Built-in speech recognition.
- Text-to-speech (TTS).
- Voice services.
- Predictive caller behavior data to anticipate needs.
Boost efficiency with:
- Customized reporting with detailed call analytics to track metrics.
- Enhanced accountability with call logging and video screen capture.
- Easily connected remote agents.
- Automated greetings, queue announcements, and callbacks.
- Voice-activated menus.
- Customizable function keys and configuration of call appearances.
- Custom scripts that guide your agents through each call.
Bridge healthcare communication gaps with a unified critical system
Hospitals and clinics throughout the world trust Amtelco’s contact center software with communications related to on-call, workforce management, personnel directories, emergency notifications, web-based communication, cloud-based communication, and secure messaging.
Our software solutions are also used within care settings to unify existing communication systems because they bridge communication gaps between disparate technologies. Data from EMR HL7 messages, ADT messages, smart beds, nurse calls, appointment desks, housekeeping, and system-wide alerts are instantly sent to appropriate staff via the technology already used by the organization – such as Vocera badges or IP phones from Cisco.
Virtual Contact Center
Organizations with multiple locations and call centers can run on a single virtual server located anywhere in the country – even if they all use different PBX telephone systems. Our contact center software integrates with existing telephone carriers and PBX equipment from every major PBX vendor to provide a stand-alone, fully functional call center environment. We integrate with VoIP PBXs: Avaya, Cisco, Mitel, and others.
