Skip to main content
Skip to footer
MCFARLAND, Wisconsin Sept. 23, 2021 — Amtelco is a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, now integrates with clinical communication and workflow solutions from Vocera Communications, Inc. Interoperability between Amtelco and Vocera solutions, including smartphone applications, hands-free communication devices, and intelligent middleware, ensures that crucial messages are distributed with contextual information to the correct care team members on their device of choice.
“Every healthcare organization strives to provide the best care for patients. Whether it’s a phone call to a clinic or during a patient’s hospital stay, each patient expects to receive fast and accurate answers, along with timely and proper care,” said Tom Curtin, president of Amtelco. “The Amtelco and Vocera collaboration provides mutual customers with a best-in-industry interface designed to provide better outcomes for patients.”
The interoperability of the Amtelco and Vocera solutions eliminates manual data entry and helps eliminate errors in contacting the wrong personnel. In addition, Amtelco and Vocera solutions help speed up response times by ensuring an entire healthcare facility has instant access to current information while also safeguarding data.
When used in conjunction with Amtelco, users of Vocera solutions have the ability to:
- Access on-call schedules, status, messages, etc., and easily view, edit, and create on-call schedules through Amtelco’s miTeamWeb app.
- Use Amtelco’s scripting module in hospital contact centers to guide agents through each call, including code calls, with ease.
- Access real-time medical staff status and on-call schedules so the correct team members are contacted when personnel receive a message or notification about a patient.
- Access patient data, securely, so care teams can view recent labs, diagnosis information, and more to help streamline the process of handling critical events.
- Track everything that happens on calls, changes to on-call schedules, status updates and more to generate various reports that help organizations monitor and optimize performance, easily spot trends, and focus on areas that need attention.
“The integration between the Vocera and Amtelco systems makes it easy for clinicians to contact the right team members and securely communicate about patients,” said Brent Lang, Chairman and CEO of Vocera. “We look forward to seeing the positive impact of this collaboration and how this integration simplifies workflows and eases the cognitive burden for care teams.”
About Vocera
The mission of Vocera Communications, Inc. is to improve the lives of healthcare professionals, patients, and families. Founded in 2000, Vocera provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience. More than 2,300 facilities worldwide, including nearly 1,900 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate with co-workers and engage with patients and families. Mobile workers can choose the right device for their role or task, including smartphones or one of the company’s wearable communication devices, and use voice commands to easily reach people by name, role, or group. The hands-free Vocera Smartbadge was named to TIME’s list of the 100 Best Inventions of 2020. Vocera solutions can integrate with more than 150 clinical and operational systems, including electronic health records, nurse call systems, ventilators, physiological monitors, and more. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, schools, luxury hotels, retail stores, power facilities, and more. Visit www.vocera.com to learn more and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
