Enhance the Caller Experience by Starting with a Perfect Answer

The Amtelco Perfect Answer feature makes it possible for agents to prerecord an answer phrase for each client, which is automatically played when they answer a call. Perfect Answer helps create a smoother, more professional experience for both callers and agents while making the contact center a quieter environment.

There are numerous benefits when using Perfect Answer, including:

• Improving the efficiency and consistency of interactions with callers.
• Assuring professional and uniform greetings on every call.
• Streamlining the process of answering calls.
• Eliminating repetitive answer phrases.
• Removing the stress of pronouncing difficult names.
• Ensuring a Perfect Answer every time.

The TechHelper online support site provides Amtelco customers with detailed information, helping them learn more about Perfect Answer by:

• Viewing a Genesis IS Perfect Answer video to see how to set up Perfect Answer for each client.
• Reading the Managing Perfect Answer Greetings in IS Supervisor whitepaper.
• Reading how to Answer Perfectly with Genesis IS Perfect Answer.  

Contact Amtelco today to find out more about using Perfect Answer.