A Little Extra Help When You Need It

A contact center manager talks to a Contracted Services rep for help.

Whether you’re looking for assistance setting up a few client accounts, or upgrading your entire database, Amtelco’s Contracted Services team can help you!

Virtual Assessments

Start off with an in-depth discovery and assessment of your system by the Amtelco Contracted Services team. You’ll receive a detailed report that includes:

  • Recommendations of Best Practices
  • Statement of Work (SOW)
  • Timelines
  • Road Map for the process

Types of Contracted Services Available

The Amtelco team can upgrade your legacy client accounts to Contact-Based Architecture (CBA), Intelligent Series (IS) and the newest contact center software. This includes bringing your Amtelco Directories, On-Call Schedules, secure messaging data, and miTeamWeb information up to date.

If you are adding new client accounts, or if you need help merging departments, you can count on the Contracted Services team to provide these services.

Customize your plan to select the specific areas where you need help, and Amtelco will work with you to create an action plan.

Why Choose Contracted Services?

The Contracted Services team has an impressive amount of experience in the communications industry. To keep up with increasing customer inquiries. Rest assured with Amtelco’s well-deserved reputation for quality customer service. Amtelco has the trained resources and expertise to help you with your Amtelco product needs.

You can trust your clientele database with Amtelco’s HIPAA-trained staff. You’ll save on labor expenses, training time, insurance fees, and other full-time employee expenses.