New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity

The following versions have passed Amtelco quality assurance testing and are ready for general release:

IS Supervisor 5.04.7065.71

This release implements various fixes and improvements made in this and interim versions, including:

• Configuration option to show the status in Directory Field Table Display Format
• Configuration option for the Dashboard data history
• Configuration options for OnCall Roster refresh rate and filter
• Configuration option for showing priority and subject when taking a simple message
• Configuration option preventing Client entry in Call Log Advanced Search
• When setting a Covered By, show the selected contact’s current status
• Status follow’s listing’s time zone offset
• Added Not Ready Reason to the Dashboard data
• Option to download all Call Log recordings.
• Added Shared Fields to Agent Editor
• Ability to download selected messages from InBox
• Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
• Date range added to List View in OnCall List and OnCall View widgets
• Current shifts highlighted in OnCall List View
• Agent Name added to Last Changed column in OnCall
• OnCall List Search allows comma separated values
• Print feature added to OnCall Roster
• Column sorting adding to OnCall Coverage display

Soft Agent 5.04.7065.80

This release implements various fixes and improvements made in this and interim versions, including:

• Added message history items for creating calls with Genesis
• Ability to conference when in the In Progress 2 call state
• Implemented Directory View settings

miTeamWeb 5.04.7065.29

This release implements various fixes and improvements made in this and interim versions, including:

• Configuration option to show the status in Directory Field Table Display Format
• Configuration option for the Dashboard data history
• Configuration options for OnCall Roster refresh rate and filter
• Configuration option for showing priority and subject when taking a simple message
• Configuration option preventing Client entry in Call Log Advanced Search
• When setting a Covered By, show the selected contact’s current status
• Status follow’s listing’s time zone offset
• Added Not Ready Reason to the Dashboard data
• Option to download all Call Log recordings.
• Added Shared Fields to Agent Editor
• Ability to download selected messages from InBox
• Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
• Date range added to List View in OnCall List and OnCall View widgets
• Current shifts highlighted in OnCall List View
• Agent Name added to Last Changed column in OnCall
• OnCall List Search allows comma separated values
• Print feature added to OnCall Roster
• Column sorting adding to OnCall Coverage display

Infinity Web Applications 1.1.4.16

This release implements the following improvements:

• ServerTime and OperatorStatus methods added to the Infinity Service