Quickly Find Messages Using Keyword Search

If you’re looking for a way to locate messages based on what was entered in a message script, the Keyword Search on the Intelligent Series (IS) Call Log makes this both fast and easy.

Saving Your Keywords

To use Keyword Search, first add your keywords with the Save Keyword script element. You can save multiple keywords for any words you may need to search for, such as:

• Patient name
• Caller name
• Physician name
• Department
• Diagnosis
• Procedure
• Type of injury

Using Keyword Search

To find messages with keywords, use the Advanced Search in the IS Call Log. Enter the text to search for in the Message Keywords field. You can narrow your search by using additional search parameters, such as agent, start and end times, and client number. The results show any messages with that keyword. Search results can also include archived and transcribed messages.

Find out more

Learn how to set up Keyword Search on Amtelco’s TechHelper online support resource.

See how to use Keyword Search with Soft Agent on TechHelper.