TechHelper Support is Just a Click Away

Amtelco is well known for providing top-notch customer support. In urgent situations, Amtelco’s support team is just a phone call away, providing around-the-clock technical assistance.

Comprehensive Online Knowledge Source

In addition to phone support, the TechHelper online resource, available for support agreement customers, provides a wealth of information. TechHelper includes an extensive database of articles, checklists, links, videos, PDFs, contact information, and more.

Here’s a quick overview of what you’ll find on TechHelper:

• The Current Versions and Downloads section gives Amtelco customers download access to workstation software and software updates.
• A Video Library provides access to training videos, tutorial videos, webinar videos, and demo videos for various Amtelco products.
• The Reference Guides section includes extensive documents covering details about setting up and using various Amtelco products and features, recent updates, reporting, and more.
• Meet Your Support Team features photos and bios about your favorite field engineers, implementation specialists, project team members, team leaders, and management team.
• The Event Calendar lists Amtelco webinars, NAEO webinars, and conferences. It includes links to register for upcoming webinars and watch previously recorded webinars.
• Use Stay Connected to sign up for various Amtelco product-related lists, including Amtelco Secure Messages notifications, and sign up to receive the monthly Amtelco Insider newsletter and Amtelco webinar invites.
• The Innovation Machine gives customers a way to add feature requests to be considered for future software releases. Customers can review and vote on entries.

Convenient Search Tools

TechHelper makes it easy to search for specific information with two specific search tools. In addition to a standard keyword search, it’s also possible to search within documents to find information on particular features. Use the search tools to find, for example, a PDF that explains how to Customize Holiday Settings for Individual Clients, and a video that shows how to Configure Holiday Greetings for clients, helping get your system ready for the upcoming holiday season.

Get Started

Start exploring the information available on TechHelper today.