The Assistance You Can Count On

Whether you need help setting up a few client accounts or upgrading your entire database, Amtelco’s Contracted Services team is available to help you.

Extensive Services Available

With a full spectrum of options available, you can work with the Contracted Services team to customize an action plan to select the specific areas where you need help. The Amtelco Contracted Services team is available to help you with:

• An in-depth system review—Start with an overall review of your system. You’ll receive a detailed report that includes an assessment of your system, best practices recommendations, timelines, and a road map for the process.
• Script assessments—Have the Contracted Services team evaluate your scripts, including existing scripts and any currently in development. The team will provide recommendations to help you improve the flow of your scripts to save time and increase agent productivity.
• Transforming your accounts—The team can work with you to upgrade your legacy client accounts, elevating them to the newest contact center software. This can include updating the directories, on-call schedules, secure messaging information, and more.
• Assisting with new projects – If you need help adding new accounts, merging information, or similar projects, you can rely on the Contracted Services team for support.
• Developing best practices—Whether you need a post-cutover assessment, data conversion, a plan for future upgrades, or even ongoing project support, the Amtelco team can document procedures and best practices for your business.

Why Choose Amtelco’s Contracted Services?

The Contracted Services team has an impressive amount of experience in the communications industry. Rest assured, Amtelco has a well-deserved reputation for quality customer service and the trained resources and expertise to help you with your Amtelco product needs.

You can trust your clientele database with Amtelco’s HIPAA-trained staff. You’ll save on labor expenses, training time, insurance fees, and other full-time employee expenses.