Skip to main content
Skip to footer
We pride ourselves on offering the best support in the business.
If you have a support contract, click here:
techhelper loginIf you do not have a support contract, click here:
Non-contract SupportNeed technical assistance?
Call 800.553.7679 and enter your identification code. Technicians instantly see your organization’s specific information, making it possible to answer your questions quickly and efficiently.
Experience you can trust
Each Amtelco contact center software system comes with the benefit of our years of experience with call handling and messaging. Our customer support employees have an average tenure of 17 years with our company. We know how to help businesses and healthcare organizations of all sizes. Thousands of Amtelco systems are in operation worldwide, 24 hours a day.
Our team has excellent relationships and rapport with numerous third-party vendors. Technology challenges arising from disparate tech can be overcome because our team has a deep understanding of working with diverse systems to ensure your communication IT needs are met.
By your side—every step of the way
We encourage customers to work closely with our team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that your Amtelco systems are at their optimum performance levels to meet your organization’s communication needs.
At your service
Each Amtelco contact center software system comes with the benefit of our years of experience with call handling and messaging. Our customer support employees have an average tenure of 17 years with our company. We know how to help businesses and healthcare organizations of all sizes. Thousands of Amtelco systems are in operation worldwide, 24 hours a day.
Our team has excellent relationships and rapport with numerous third-party vendors. Technology challenges arising from disparate tech can be overcome because our team has a deep understanding of working with diverse systems to ensure your communication IT needs are met.
Video resource library
The Amtelco Video Library provides many tools to simplify account set-up, reduce training time, and obtain great programming ideas. Training operators on a new system has never been easier with detailed videos they can watch for guidance. This makes the transition during software upgrades much smoother and more accessible. It also helps our customers to take full advantage of our solutions.
Our team members are all Amtelco employees and are available to assist you!
Field Engineers are the first point of contact for our customers. They are rigorously trained in customer service and specific protocols to provide a technically proficient and personal experience every time. Technical support is available 24 hours a day, seven days a week, 365 days a year.
Our Projects Team and Implementation Specialists provide the service, support, and training needed to convey a consistent, personal, and compassionate experience. From the beginning, these team members help guide the project and give you the tools to run an efficient contact center.
Team Leaders supervise the customer service experience, including ongoing communication, problem tracking, etc. They work with the Field Engineers to exceed your expectations. Our Team Leaders also coach and motivate to ensure the highest level of customer service with each communication.
Our Management Team is comprised of executive leaders with an average industry service of 30+ years. Together, they provide the leadership necessary to keep Amtelco on the cutting-edge of customer service, technology, and communications.