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Why Amtelco?

We’re courageous in pursuit of innovation.

With a rich history of telecommunication services, we carry the legacy of our founder by always improving, innovating, and inventing superior software solutions. Our in-house software engineers are always keen on the dynamic tech industry.

We embrace human connection.

Sure, Amtelco is built on a sophisticated software platform—but our business is driven by humans. Communication is key in any industry. We pride ourselves on not only having the best technology in the industry, but also the best people.

We’re the tech experts.

With over 45 years of experience, Amtelco has built frictionless software and scripting platforms to eliminate detrimental errors. We’re confident that we have the most reliable, stable, and dependable services in the industry.
Our Track Record
0+
years in communication
700+
hospitals and contact centers served
0%
issue resolution on first call with our customer service department
Our Mission

Amtelco’s mission is to create fast, secure, and reliable human connections through communication software solutions.

We make communication easier so you can focus on the people you serve.

“Amtelco has been fantastic. They have been more of a business partner than any vendor I’ve ever dealt with – and I’ve worked in IT for over 30 years.”

Kathy Mealer, IS Manager
West Tennessee Healthcare

“My favorite part of being an Amtelco customer is the peace of mind their 24-hour support gives me. I know that no matter the time of day, my Amtelco heroes are available to help me when I need them!“

Deborah Anders, Manager
The Legacy Connection

“Amtelco gives us a one-stop platform for all of our needs. The software reduces programming time, expedites our go-live process, and enables us to train agents faster.”

Marius Carciumaru, Director of IT
AnswerPlus
Amtelco founder Bill Curtin

Our commitment is always to you

Amtelco is a family-owned software company devoted to providing secure, stable, and critical communication solutions for healthcare, contact centers, and other organizations looking for immediate, reliable connections. Our customers trust us to provide the technology, the tools, and the five-star service to optimize workflow communication because we are committed to saving time and ensuring long-term success.

We strive to be more than just a vendor. Our customers are our business partners, and we aim to provide the best customer service in the industry. The people in our Service department have an average tenure of 17 years with Amtelco! The relationships our customers and staff build over the years foster true business partnerships. The work our customers do is essential, and we’re proud to provide superior customer service so they can succeed.

Our first contact resolution (FCR) rate is 90%, which means that 90% of the time, any issue a customer is experiencing is resolved by our customer service department the very first time a customer reaches out to us. We don’t tier our support, nor do we treat our customers like numbers with support tickets. All customers receive the same quick, professional service.

Newly purchased systems include a one-year service agreement. Customers may choose to buy additional yearly contracts, pay for service as needed, or take advantage of our Contracted Services. We never force our customers into a multi-year support agreement.